Transit Dispatcher & Rider Services Coordinator

City-of-Joplin,-Mo

Joplin (MO)

On-site

USD 21,000 - 30,000

Full time

3 days ago

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Job summary

The City of Joplin invites applications for a transit dispatch clerk to support daily operations of the municipal transit system. You will assign rides, verify rider information, calculate fares, and reconcile daily cash.

Regular data entry and recordkeeping will be required, with emphasis on accuracy and customer service. Key duties include communicating with drivers via two-way radio, selling tickets, and compiling ridership statistics.

Qualifications

High school diploma or GED required.
Two years of full-time clerical or dispatch experience.
Valid state driver’s license required.

Responsibilities

Determine appropriate transportation service for rider requests; assign or deny services based on time, distance and capacity.
Gather rider information; maintain computerized and written ridership records.
Calculate fares; verify fare collection; reconcile deposits per cash handling procedures.
Compile weekly and monthly ridership statistics.
Authorize or deny rides when outside procedures, considering trips, time, distance and capacity.
Communicate with drivers via two-way radio to monitor schedules and make changes.
Perform ticket sales for the transit system.
Support Public Works Department; maintain good attendance and inter-department communication.