Transit Dispatch & Rider Services Specialist

City of Joplin, MO; Joplin (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

The City of Joplin, MO is seeking a Transit Dispatcher to support daily operations for the City’s transit system. Under general supervision, you will dispatch rides, calculate fares, verify collections, and maintain rider records and system statistics.

You will interact with drivers via two-way radio, manage ticket sales, and ensure adherence to operating procedures while providing courteous public service. A high school diploma and two years of clerical/dispatch experience are required.

Qualifications

• Two years of full-time clerical support experience.
• Dispatch experience preferred.
• Knowledge of MAPS and City procedures.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Determine appropriate transportation service for rider requests.
• Gather rider information and maintain rider records.
• Calculate fares and reconcile fare collections; process daily deposits.
• Compile weekly and monthly ridership statistics.
• Authorize or deny rides based on procedures and capacity.
• Communicate with drivers via two-way radio to manage schedules.
• Process ticket sales for the transit system.
• Attend staff meetings and maintain confidentiality.

Skills

Two-way radio communication

Customer service

Microsoft Office Suite

Records management / data entry

Education

High school diploma or GED

Tools

Database/spreadsheet software

Office software

Job description

The City of Joplin, MO is seeking a Transit Dispatcher to support daily operations for the City’s transit system. Under general supervision, you will dispatch rides, calculate fares, verify collections, and maintain rider records and system statistics.

You will interact with drivers via two-way radio, manage ticket sales, and ensure adherence to operating procedures while providing courteous public service. A high school diploma and two years of clerical/dispatch experience are required.