Transit Dispatch & Scheduling Specialist

Krapf Group - School Bus and Transportation; York (York County); On-site; USD 42,000 - 64,000; Full time

Job summary

The Krapf Group - School Bus and Transportation is seeking a Field Dispatcher to coordinate driver trips and ensure on-time performance in compliance with state and federal regulations.

You will support the Operations Manager, monitor driver communications, schedule trips from inception to completion, and liaise with school districts and clients to ensure safe, timely service. A valid driver’s license and CDL eligibility within 6 months are required.

Qualifications

• Excellent communications and customer service skills.
• Computer literacy including spreadsheets and word documents, tracking data and generating reports.
• Ability to handle difficult situations professionally and in a non-confrontational manner.

Responsibilities

• Support and assist the Operations Manager to provide positive representation of the Company.
• Monitor daily driver radio communications; provide updates and troubleshoot emergencies.
• Interact with personnel regarding equipment, driver hours and customer issues.
• Respond to issues in a calm, professional manner with a clear and reassuring voice.
• Troubleshoot driver performance issues and report to Transportation Supervisor.
• Log trips and maintain files on trips by month.

Skills

Excellent communications

Customer service

Teamwork

Organizational skills

Attention to detail

Weekend availability

Education

High School Diploma or equivalent

Tools

Spreadsheet software

Word processing

Database software

Internet software

Job description

The Krapf Group - School Bus and Transportation is seeking a Field Dispatcher to coordinate driver trips and ensure on-time performance in compliance with state and federal regulations.

You will support the Operations Manager, monitor driver communications, schedule trips from inception to completion, and liaise with school districts and clients to ensure safe, timely service. A valid driver’s license and CDL eligibility within 6 months are required.