School Bus Dispatch & Operations Specialist

Krapf School Bus - GKJ Inc; Glenmoore (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Krapf Group is seeking a Dispatch Coordinator to manage driver assignments and trip scheduling in West Chester, PA. You will coordinate from inception to completion, ensuring on-time performance and compliance with regulations.

In this role, you will support the Operations Manager, monitor radio communications, liaise with districts and vendors, handle schedule changes, and help maintain accurate trip records. A valid CDL P/S license is encouraged within six months of hire.

Qualifications

• Excellent communications and customer service skills.
• Communicates effectively orally and in written form.
• Computer literacy including development of spreadsheets and word documents, tracking data and generating reports.
• Computer literacy - knowledge of database software; Internet software; spreadsheet software and word processing software.
• Good organizational skills and attention to detail.
• Ability to handle difficult situations professionally and in a non-confrontational manner.
• Willingness to work a flexible schedule, including weekends.
• Works well as part of a team; systematically encourages and supports others.
• Valid Driver’s License.
• Having or obtaining a CDL with P (passenger) and S (School Bus) is REQUIRED within 6 months of hire.

Responsibilities

• Support and assist the Operations Manager to provide positive representation of the Company.
• Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance.
• Interact with appropriate personnel regarding equipment, driver hours & customer issues.
• Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice, in a non-confrontational manner.
• Troubleshoot driver performance issues and report issues to Transportation Supervisor.
• Control costs by monitoring driver hours.
• Serve as liaison between School Districts, clients, outside vendors to coordinate efficient and timely processing of trip requests.
• Prepare computerized trip schedules for drivers detailing pickup/drop off destinations.
• Prepare trip estimates, finalize pricing for all trips, prepare invoices and submit to Transportation Supervisor for approval.
• Log trips and rotation of drivers in database on trip schedules and maintain files on trips by month.
• Route materials in various stages for approval by school districts, clients and account services.
• Communicate to school districts and schools (administrative staff) items of interest when needed.
• Handle problems between drivers and schools pertaining to trips.
• Take and assist in resolution of complaints from parents, schools, transportation directors and customers.
• Process trip changes and communicate changes the drivers when necessary.
• Handle changes to schedules for current week.
• Assist in the operation functions of the School Bus Division.

Skills

Effective communication

Customer service

Computer literacy

Spreadsheet proficiency

Database skills

CDL with P/S

Valid Driver's License

Flexible schedule

Team player

Education

High School Diploma or equivalent

Job description

Krapf Group is seeking a Dispatch Coordinator to manage driver assignments and trip scheduling in West Chester, PA. You will coordinate from inception to completion, ensuring on-time performance and compliance with regulations.

In this role, you will support the Operations Manager, monitor radio communications, liaise with districts and vendors, handle schedule changes, and help maintain accurate trip records. A valid CDL P/S license is encouraged within six months of hire.