Transit Dispatch & Scheduling Specialist

City-of-Appleton,-W; Appleton (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

City of Appleton is seeking a dispatcher/clerical associate to perform dispatching, scheduling and a range of clerical tasks under supervision. The role emphasizes judgment in interpreting policies and interacting with the public and city staff.

The position involves answering calls, coordinating operators, accounting related tasks, and maintaining records and schedules to ensure smooth transit operations. Strong communication and organization are essential.

Qualifications

• Graduation from high school including, or supplemented by courses in business or accounting.
• Strong knowledge of business English, spelling and arithmetic.
• Ability to follow policies and use sound judgment in routine and emergency situations.

Responsibilities

• Answers telephone, provides customer assistance and records comments and complaints.
• Performs opening and closing procedures and secures building and equipment.
• Schedules replacement operators per contract rules.
• Operates two-way radio and reports road conditions and hazards.
• Performs word processing, correspondence, memos and reports.
• Handles bookkeeping tasks including purchase orders and service billings.
• Counts daily revenue and prepares deposits.
• Maintains attendance data and updates scheduling calendars.

Skills

Customer assistance

Phone etiquette

Clerical paperwork

Bookkeeping

Attendance tracking

Office communication

Education

High school diploma

Job description

City of Appleton is seeking a dispatcher/clerical associate to perform dispatching, scheduling and a range of clerical tasks under supervision. The role emphasizes judgment in interpreting policies and interacting with the public and city staff.

The position involves answering calls, coordinating operators, accounting related tasks, and maintaining records and schedules to ensure smooth transit operations. Strong communication and organization are essential.