Transit Dispatch Lead: On-Time Routes & Driver Coach

First Student, Inc.; Belton (MO); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Employee discounts on cell phone plans

Job summary

First Student, Inc. is hiring a Transportation Dispatcher in Belton, MO. The role centers on dispatching buses, ensuring on-time routes, and guiding drivers and monitors to uphold safety and service standards.

The pay rate is $25.16 per hour, joining a nationwide student transportation team. Key duties include managing routes, handling phone and radio traffic, serving as liaison with contracted customers, and supporting scheduling, billing, or payroll tasks as needed.

Qualifications

• 3–5 years of experience in dispatch or terminal operations.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to DOT drug testing and safety regulations awareness.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints, reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Communication skills

Customer service

Time management

Radio dispatch knowledge

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student, Inc. is hiring a Transportation Dispatcher in Belton, MO. The role centers on dispatching buses, ensuring on-time routes, and guiding drivers and monitors to uphold safety and service standards.

The pay rate is $25.16 per hour, joining a nationwide student transportation team. Key duties include managing routes, handling phone and radio traffic, serving as liaison with contracted customers, and supporting scheduling, billing, or payroll tasks as needed.