Bus Dispatch Lead: On-Time Routes & Driver Coaching

First Student; Memphis (TN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Life insurance

Growth opportunities

PerkSpot discounts

Job summary

First Student in Memphis is hiring a Transportation Dispatcher to coordinate bus routes and ensure on-time performance. You will serve as the primary liaison with drivers, monitors, and the operations team to keep disruptions to a minimum.

Ideal candidates have hands-on dispatching experience, strong communication skills, and the ability to manage high-volume calling and scheduling while adhering to DOT regulations. A high school diploma is required and a commitment to safety comes first.

Qualifications

• 3-5 years experience in hands on dispatching roles.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Dispatching experience

Communication skills

Customer service

Time management

Driver/terminal experience

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student in Memphis is hiring a Transportation Dispatcher to coordinate bus routes and ensure on-time performance. You will serve as the primary liaison with drivers, monitors, and the operations team to keep disruptions to a minimum.

Ideal candidates have hands-on dispatching experience, strong communication skills, and the ability to manage high-volume calling and scheduling while adhering to DOT regulations. A high school diploma is required and a commitment to safety comes first.