Passenger Support Representative (Bilingual English / Spanish Preferred, PT)

San Diego Metropolitan Transit System (MTS); San Diego (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

San Diego Metropolitan Transit System (MTS) is seeking a Passenger Support Representative to provide general system and service information and assist the public in a customer-facing setting. The role includes staff support for events, assisting customers at transit stations and with ticket vending machines, and administering ticket sales with a focus on accurate change.

A positive attitude and strong customer service skills are essential.

Qualifications

• Must be 18 years of age with a high school diploma or GED.
• Bilingual English/Spanish skills preferred.
• Able to stand for extended periods and work outdoors/in varying weather conditions.

Responsibilities

• Provides general passenger assistance in a friendly and professional manner.
• Gives accurate information regarding ticket purchases and route information to the general public.
• Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.
• Sells various types of transit fare tickets to the general public.
• Makes timely and accurate change for transit fare ticket purchases.
• Represents MTS at community outreach events in a positive and professional manner.
• Maintains understanding of regional fare policies and PRONTO fare programs.
• Assists with special projects as needed.

Skills

Customer service

Effective communication

Bilingual: English/Spanish

Education

High school diploma

Tools

Cash handling

Job description

Maintaining efficiency and economy in operations management requires flexibility in job assignments. While each employee shall have a primary responsibility for the job in which that employee has been hired or later promoted, each employee may be expected to perform other jobs from time to time.

Summary

Under direction of the Passenger Support Supervisor, a Passenger Support Representative is responsible for providing general system and service information, while assisting the public, primarily in a customer facing setting. Activities will include staff support for special events and Agency initiatives, assisting customers at transit stations and MTS Ticket Vending Machines, administering ticket sales and general passenger support assistance. The position requires a positive attitude, excellent customer service skills, and the ability to exercise good judgment.

Expected Hours of Work

These positions are part-time and scheduled on an as-needed basis. Employees are not guaranteed any specific number of working hours per week. During some weeks, there may be no available assignments. Outdoor as well as indoor assignments should be expected. Outdoor assignments may be subject to inclement weather conditions. Some shifts may start as early as 4:00 am, while others may end as late as midnight. Shifts may range from three to nine hours in length; however, an average shift is four hours long. Shifts will be available on weekdays, weekends, and holidays

Essential duties include, but are not limited to, the following:

Example Of Duties

Essential Functions

• Provides general passenger assistance in a friendly and professional manner.


• Gives accurate information regarding ticket purchases and route information to the general public.


• Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.


• Sells various types of transit fare tickets to the general public.


• Makes timely and accurate change for transit fare ticket purchases.


• Represents MTS and public transit at community outreach events in a positive and professional manner.


• Maintain a good understanding of the regional fare policies, PRONTO fare programs, and other MTS initiatives.


• Assists with special projects as needed.

Duties May Include, But Are Not Limited To, The Following

• Performs other duties as assigned.

Qualifications

Knowledge, Skills and Abilities

This role requires the individual to be friendly and courteous. They must have the ability to communicate effectively and speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy; ability to read, understand and apply MTS policies; ability to work a variety of schedules; ability to travel on their own to and from whatever worksite may be assigned; ability work quickly and with accuracy when handling cash and provide correct change; ability to stand for extended periods of time and in inclement weather conditions; bilingual skills both (English/Spanish) are desirable, although not required.

Physical Requirements

The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reaching overhead and occasional lifting (must be able to lift up to 15 pounds). Must be able to perform tasks involving manual dexterity, such as handling cash and creating change. Work will at times require more than 8 hours per day or an irregular work week to perform the essential duties of the position. Duties will be performed primarily outside and the successful candidate must have the ability to stand for extended periods of time and in inclement weather conditions.

Experience/Education/Certificates/License(s)

Candidates must be 18 years of age with a high school diploma, high school equivalency certificate (GED), or equivalent in vocational training. Bilingual skills (English/Spanish) are preferred.

General

Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check.

Hourly Rate: $21.45

EEO is The Law - Equal Employer Opportunity Employer Minorities/Women/Protected Veterans/Disabled

MTS is an Equal Employment Opportunity Employer with an ongoing commitment to treat all people, including customers, co-workers and the public at large, with dignity and respect. As a public transportation agency, MTS is committed to providing an inclusive workplace that reflects the diverse communities in which we work and live.

MTS supports and promotes an environment that is free of discrimination and harassment. MTS recruits, hires, trains and promotes individuals without regard to race, such as hair texture and hairstyles), color, religion, ancestry, national origin, age (40 years or older), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender, gender identity, gender expression, marital status, medical condition (cured or rehabilitated cancer), physical disability, mental disability, reproductive health decision-making, genetic information (including family medical history), military or veteran status, or any other protected class.

MTS encourages veterans, military spouses and people from different backgrounds to apply for open positions for which they are interested. Additionally, MTS employees are encouraged to refer qualified candidates from all backgrounds and age groups. At MTS, we are committed to a fair and equitable workplace where everyone is a respected and valued member of the team.