Transit Customer Experience & Outreach Specialist

Frederick County Government; Frederick (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Frederick County Transit Services is seeking a customer-focused individual to serve as a vital link between riders and our Transit team. In this role, you will provide hands‑on support to riders, help them understand and access transit services in both printed and digital formats, and ensure that customer concerns and service discrepancies are clearly communicated to Transit staff.

Working under the supervision of the Deputy Director, you will ride bus routes to observe operations, assist

Qualifications

• High school graduation or the equivalent.
• Minimum of 1 year of experience providing customer service directly to the public.
• Experience using computers and smartphones.

Responsibilities

• Ride the bus to observe operations and note issues with stops, shelters or signage.
• Answer passenger questions onboard and at transfer centers; relay issues to Transit staff.
• Coordinate service change outreach and distribute timetables at centers and events.
• Serve as liaison between customers and Transit staff; attend internal meetings for issue resolutions.
• Provide information/assistance to seniors, family members, and veterans by phone, in person, and at events.
• Support deputies and staff on special projects and outreach materials.

Skills

Customer service

Communication

Data entry

Maps reading

Problem solving

Education

High school graduation or equivalent

Tools

Google Maps

Transit app

Job description

Frederick County Transit Services is seeking a customer-focused individual to serve as a vital link between riders and our Transit team. In this role, you will provide hands‑on support to riders, help them understand and access transit services in both printed and digital formats, and ensure that customer concerns and service discrepancies are clearly communicated to Transit staff.

Working under the supervision of the Deputy Director, you will ride bus routes to observe operations, assist