Transit CSR - Paid Training & Growth

mtminc; Eugene (OR); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Long-Term Disability

Paid Training & Overtime

Paid Holidays & PTO

Safety Bonus

Yearly Pay Increases

401(k) with Company Match

Referral Bonus Program

Job summary

MTM Transit is hiring a Customer Service Representative to support our Lane County operations in Eugene, OR. The CSR handles inbound calls, verifies eligibility, and coordinates non-emergent transportation using client systems.

You will be trained extensively and become the front line representative of MTM Transit. The role requires a high school diploma or GED, a minimum 30 wpm typing speed, and proficiency with Outlook and Word.

Qualifications

• High school diploma or G.E.D equivalent.
• Minimum typing speed of 30 wpm or greater.
• Knowledge of Microsoft Outlook and Word.
• Must be authorized to work in the United States and not require work authorization sponsorship.

Responsibilities

• Handle inbound calls from members to verify eligibility and coordinate non-emergent transportation.
• Participate in an extensive paid training program covering customer service, computer applications, policy and procedures.
• Listen and obtain information from callers in a professional, organized manner.
• Maintain knowledge of protocols and procedures and adhere to them.
• Support MTM Transit goals by providing quality service and resolving issues.
• Maintain acceptable call metrics and attendance as per company standards.

Skills

Typing 30 wpm

Customer service

Education

High school diploma or G.E.D

Tools

Microsoft Outlook

Microsoft Word

Job description

MTM Transit is hiring a Customer Service Representative to support our Lane County operations in Eugene, OR. The CSR handles inbound calls, verifies eligibility, and coordinates non-emergent transportation using client systems.

You will be trained extensively and become the front line representative of MTM Transit. The role requires a high school diploma or GED, a minimum 30 wpm typing speed, and proficiency with Outlook and Word.