Customer Service Representative

MTM Transit; Eugene (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life Insurance & Long-Term Disability

Paid Training & Overtime

Paid Holidays & PTO

Safety Bonus

Yearly Pay Increases

401(k) with Company Match

Referral Bonus Program

Job summary

MTM Transit is hiring a Customer Service Representative to support Lane County operations. The CSR handles scheduling via an ACD system, verifies eligibility, and coordinates non-emergent transportation, serving MTM members as the front-line representative.

The role requires a high school diploma, 30 wpm, and proficiency with Outlook/Word, with paid training and potential weekend shifts. Competitive benefits and opportunities for growth are offered.

Qualifications

• High school diploma or GED required.
• Minimum typing speed of 30 wpm.
• Knowledge of Microsoft Outlook and Word.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Handle inbound calls from MTM members to verify eligibility and coordinate non-emergent transportation.
• Participate in training covering customer service, policy and procedures.
• Adhere to established protocols and maintain confidentiality.
• Maintain appropriate call metrics and attendance as per MTM standards.
• Work weekends and holidays as needed.

Skills

Typing 30 wpm

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities in Lane County to be considered for this position**.

The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of MTM Transit

What will your job look like?

• Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
• Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing Client provided systems
• Listen and obtain information from callers in a professional, systematic and organized manner
• Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
• Assume responsibility for self-development and career progression
• Maintain flexibility in efforts to provide quality service to our members and help MTM Transit achieve business and operational goals
• Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM Transit standards
• May be required to work weekends and/or holidays, as needed
• Maintain confidential information standards within a fast paced environment
• Relate to a diversity of customers and requests
• Identify with customer needs and circumstances
• Tactfully question and obtain necessary information
• Recognize, handle and refer situations of an emergent nature

All you need is:

• High school diploma or G.E.D equivalent
• Minimum typing speed of 30 wpm or greater
• Knowledge of Microsoft Outlook and Word
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Even better if you have:

• Previous experience working in a customer service call center
• Exemplary communication and phone skills
• Outstanding organizational and multi-tasking skills
• Ability to maintain high level of confidentiality

MTM Incentives:

• Affordable benefits including Medical, Dental and Vision
• Free Life Insurance & Long-Term Disability coverage for eligible employees
• Paid Training & Overtime
• Paid Holidays & Paid Time Off (PTO)
• Safety Bonus
• Yearly Pay Increases
• 401(k) with Company Match
• Referral Bonus Program

Salary: $18.50 per/hour

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at [phone] or [e-mail]