Transit Center Customer Service & Payments Agent

Green Mountain Transit (GMT); Burlington (VT); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Green Mountain Transit (GMT) is seeking a Station Service Representative to support the Transit Center with customer service at a front desk booth in Burlington, VT. You will handle passenger inquiries, process payments, and assist with ticketing and accounts while maintaining a welcoming atmosphere for riders.

The role requires a high school diploma or equivalent, strong communication, and the ability to manage multiple tasks in a busy environment.

Qualifications

• Experience in customer service is preferred.
• Ability to handle multiple tasks in a fast-paced environment.
• Comfort with using a POS and payment processing technology.

Responsibilities

• Provide in-person customer service from behind a service booth.
• Answer phone calls and passenger inquiries.
• Process payment transactions using a retail POS system.
• Maintain accurate ticket inventories and daily receipts.
• Light custodial duties as required.

Skills

Customer service

Cash handling

POS system

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Retail POS system

Job description

Green Mountain Transit (GMT) is seeking a Station Service Representative to support the Transit Center with customer service at a front desk booth in Burlington, VT. You will handle passenger inquiries, process payments, and assist with ticketing and accounts while maintaining a welcoming atmosphere for riders.

The role requires a high school diploma or equivalent, strong communication, and the ability to manage multiple tasks in a busy environment.