Transit Center Customer Service Specialist

Green Mountain Transit (GMT); Burlington (VT); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Health insurance

Paid time off

457 Retirement Plan with GMT matching

Disability insurance (short/long-term)

Wellness discount

Job summary

Green Mountain Transit (GMT) is seeking a full-time customer service representative in Vermont. The role involves assisting passengers at a service booth, answering inquiries, processing payments with a POS system, and supporting the transit center. Strong communication and multitasking skills are essential.

The position offers a full-time schedule, with a 40-hour workweek, and comprehensive benefits including health insurance, retirement plan, paid time off, and wellness discounts.

Qualifications

• Education: High school diploma or equivalent and preferred 1 year in customer service.
• Must communicate effectively with diverse populations in demanding situations.
• Ability to resolve customer issues promptly while managing multiple priorities.

Responsibilities

• Provide in-person customer service from a service booth.
• Answer phone calls and passenger inquiries.
• Assist passengers and transit center staff as needed.
• Collect passenger information and process payments via POS.
• Maintain ticket inventories and daily receipts.
• Perform light custodial duties and other tasks as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Web-based passenger system

Job description

Green Mountain Transit (GMT) is seeking a full-time customer service representative in Vermont. The role involves assisting passengers at a service booth, answering inquiries, processing payments with a POS system, and supporting the transit center. Strong communication and multitasking skills are essential.

The position offers a full-time schedule, with a 40-hour workweek, and comprehensive benefits including health insurance, retirement plan, paid time off, and wellness discounts.