Transit Center Customer Experience Associate

Green Mountain Transit; Burlington (VT); On-site; USD 29,508 - 30,486; Full time

Benefits offered by this job

Health care coverage

Paid time off

Tuition reimbursement

Retirement plan matching

Job summary

Green Mountain Transit in Burlington, Vermont is hiring for a full-time Customer Service position at the Transit Center. The role involves providing in-person support, handling payment transactions, and assisting passengers with various inquiries and requests. Candidates should have effective communication skills and preferably one year of customer service experience.

The starting wage is $21.42 per hour, increasing to $22.13 after July 1. Full-time employees will also receive extensive health care coverage, paid time off, and retirement matching opportunities.

Qualifications

• One year of experience in customer service preferred.
• Ability to resolve customer issues effectively.
• Capable of managing multiple competing priorities.

Responsibilities

• Provide in-person customer service.
• Answer phone calls and passenger inquiries.
• Process payment transactions.
• Assist passengers with rider accounts.

Skills

Effective communication

Customer service experience

Education

High school diploma or equivalent

Job description

Green Mountain Transit in Burlington, Vermont is hiring for a full-time Customer Service position at the Transit Center. The role involves providing in-person support, handling payment transactions, and assisting passengers with various inquiries and requests. Candidates should have effective communication skills and preferably one year of customer service experience.

The starting wage is $21.42 per hour, increasing to $22.13 after July 1. Full-time employees will also receive extensive health care coverage, paid time off, and retirement matching opportunities.