Transit Ambassador: Frontline Customer & Fare Navigator

Sacramento Regional Transit District; Sacramento (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Sacramento Regional Transit District is seeking a Transit Ambassador to provide continuous customer service to passengers on light rail and station areas. The role involves resolving fare issues, answering inquiries, and guiding riders on routes and schedules with a courteous attitude.

The position is full-time and requires a high school diploma or GED, plus at least two years of public-facing customer service experience.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of full-time customer service experience interacting with the public.
• Transit experience preferred.

Responsibilities

• Assist passengers with fare questions and transfers, guiding them to access services and information.
• Provide route, schedule, and fare information and answer inquiries with a courteous demeanor.
• Maintain safe, clean environments at stations and parking areas; address passenger concerns.
• Issue fares or reservations as needed and document incidents when required.
• Escalate issues to appropriate authorities when necessary and follow safety policies.

Skills

Customer service

Communication

Conflict resolution

Public interaction

Education

High School Diploma or GED

Job description

Sacramento Regional Transit District is seeking a Transit Ambassador to provide continuous customer service to passengers on light rail and station areas. The role involves resolving fare issues, answering inquiries, and guiding riders on routes and schedules with a courteous attitude.

The position is full-time and requires a high school diploma or GED, plus at least two years of public-facing customer service experience.