Transit Ambassador: Customer-First Security Pro

Inter-Con Security Systems, Inc.; Long Beach (CA); On-site; USD 29,000 - 37,000; Part time

Job summary

IC Security in Long Beach, CA is hiring Transit Ambassadors to support Transit operations. This is a unique security role focused on customer service, safety, and public interaction throughout the transit system.

Transit Ambassadors serve passengers, patrol locations, observe and report safety concerns, and help create a safe and welcoming environment for riders and employees. You will work with transit staff and law enforcement partners to ensure security and service quality.

Qualifications

• Valid California BSIS Guard Card required.
• First Aid/CPR/AED certification required.
• Baton permit/card required.
• Pepper Spray/Gel permit required.
• Strong English communication skills.

Responsibilities

• Ride transit buses and patrol transit facilities.
• Provide exceptional customer service to riders and visitors.
• Assist passengers with directions and transit information.
• Maintain a visible presence to promote safety and security.
• Observe and report suspicious activity, safety hazards, and policy violations.
• Complete detailed reports and daily activity logs.
• Work with transit staff, supervisors, and law enforcement partners.
• Use de-escalation techniques when needed.
• Respond to incidents and emergencies.
• Work as part of a two-person Transit Ambassador team.

Skills

Customer service

English proficiency

De-escalation

Professionalism

Education

California BSIS Guard Card

Job description

IC Security in Long Beach, CA is hiring Transit Ambassadors to support Transit operations. This is a unique security role focused on customer service, safety, and public interaction throughout the transit system.

Transit Ambassadors serve passengers, patrol locations, observe and report safety concerns, and help create a safe and welcoming environment for riders and employees. You will work with transit staff and law enforcement partners to ensure security and service quality.