Transit Ambassador

Sacramento Regional Transit District; Sacramento (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Sacramento Regional Transit District is seeking a Transit Ambassador to provide continuous customer service to passengers on light rail and station areas. The role involves resolving fare issues, answering inquiries, and guiding riders on routes and schedules with a courteous attitude.

The position is full-time and requires a high school diploma or GED, plus at least two years of public-facing customer service experience.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of full-time customer service experience interacting with the public.
• Transit experience preferred.

Responsibilities

• Assist passengers with fare questions and transfers, guiding them to access services and information.
• Provide route, schedule, and fare information and answer inquiries with a courteous demeanor.
• Maintain safe, clean environments at stations and parking areas; address passenger concerns.
• Issue fares or reservations as needed and document incidents when required.
• Escalate issues to appropriate authorities when necessary and follow safety policies.

Skills

Customer service

Communication

Conflict resolution

Public interaction

Education

High School Diploma or GED

Job description

AN ELIGIBILITY LIST WILL BE CREATED FROM THIS RECRUITMENT TO BE USED IN FILLING FUTURE VACANCIES

The purpose of this position is to provide continuous and consistent customer service to all passengers aboard light rail vehicles, at light rail stations and within light rail parking lots or other SacRT facilities. The Transit Ambassador will help resolve fare issues, address customer inquiries, assist with understanding the system routes, and handle any concerns and complaints all while maintaining a courteous and friendly attitude.

The Transit Ambassador is a full working level position that works independently on Light Rail trains and/or Light Rail stations performing the duties described herein.

• Assists passengers with fare system issues and address any questions to help ensure payments are collected. Helps any passengers that are having difficulties using the fare system, and addresses any related complaints or questions.
• Assists passengers with transfers; helps guide customers to access alternate bus or train services during regular service as well as in the event of a service disruption.
• Answers passenger inquiries and maintains a courteous and friendly demeanor at all times. Maintains an expert knowledge of the bus and light rail system in order to answer all customer inquiries and provides directions when asked. Provides route, schedule and fare information to customers upon request.
• Maintains vigilant watch at light rail stations and parking lots and help maintain a safe and clean environment for passengers and their vehicles. Occasionally removes and disposes of litter on trains to help maintain clean environment.
• Handles customer compliments, criticisms and complaints equally with a calm and pleasant demeanor. Attempts to address customer's issues but recognizes when issues need to be elevated to the next level of authority.
• Ensures a commitment to safety through consistent and professional behaviors in performance of all job functions.
• May be required to issue citations to customers that fail to pay fares and/or nuisance behavior, as well as appear in court to present evidence and testimony related to issued citations. Enters fare citation information into departmental computer system, completes required incident forms and accident reports when necessary.
• Other duties as required.

A combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the position. SacRT reserves the right to determine the equivalences of education and experience.

Education

High School Diploma or GED equivalent.

Experience

Minimum 2 years of full-time customer service experience working directly with the public, which must have included interpreting or providing information and assistance directly to the public. Transit experience preferred.

License/Certification

Obtain and maintain Penal Code Section 830.14 Certificate.

SacRT has a stand-alone pension plan which is not part of, nor does it have reciprocity with CalPERS.

SacRT is an Equal Opportunity Employer EOE.

This position falls under the ATU, Local 256 Collective Bargaining Unit.