Transit Access Dispatcher - Real-Time Ops & Customer Care

Davidson Transit Organi; Nashville (TN); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Davidson Transit Organization, the employer behind WeGo Public Transit, seeks an Access Dispatcher/Controller in Nashville. This role manages day-of-service operations, rescheduling trips, monitors on-time performance, and resolves customer issues following SOPs and WeGo protocols.

You will collaborate with in-house staff and drivers to ensure smooth service, handle day-of-service issues, and maintain accurate records of occurrences, cancellations, and no-shows.

Qualifikationen

• Strong written and verbal communication skills.
• Ability to solve practical problems and handle varying scenarios.
• Commitment to customer service, confidentiality, and integrity.
• Respect for diverse individuals including elderly and disabled.
• Efficient, courteous, timely duties execution.
• Active listening and good judgment for quick decisions.
• Ability to work in a team and follow ADA/WeGo protocols.

Aufgaben

• Handle operator issues in real time during Day of Service.
• Reschedule trips due to breakdowns or delays and update dispatch data.
• Monitor on-time performance and ensure routes are staffed.
• Communicate with operators, customers, and providers for accurate service.

Kenntnisse

Communication

Problem solving

Customer service

Teamwork

Attention to detail

Multitasking

Decision making

Regulatory compliance

Reliability

Jobbeschreibung

Davidson Transit Organization, the employer behind WeGo Public Transit, seeks an Access Dispatcher/Controller in Nashville. This role manages day-of-service operations, rescheduling trips, monitors on-time performance, and resolves customer issues following SOPs and WeGo protocols.

You will collaborate with in-house staff and drivers to ensure smooth service, handle day-of-service issues, and maintain accurate records of occurrences, cancellations, and no-shows.