Customer Care Representative - Ticket Sales

Davidson Transit Organi; Nashville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Davidson Transit Organization, the employment unit of WeGo Public Transit, seeks a Customer Care Representative to sell fare media and answer public inquiries at the Nashville information booth. You will process transactions, route customers to schedules, and input feedback to improve service.

The role requires strong communication, basic math, and the ability to work evenings and weekends. Equal opportunity employer; training provided.

Qualifications

• Read schedules, maps, and route guides to inform riders.

Responsibilities

• Sell fare media at the Customer Information Booth.

Skills

Read schedules/maps

Cash handling

Verbal communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Trapeze INFO Agent

Google Maps

Transit Master

Trapeze COM

Access Database

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative - Ticket Sales

Full Time Nashville, TN, US

3 days ago Requisition ID: 1528

We are WeGo.It's not just our name.It's what we do.That forward-thinking movement is extended and enriched by branding that looks and feels the same no matter where it lives in our communities.The WeGo brand stands for a collaborative commitment to exceptional service, friendliness, integrity, and honesty as we connect riders to their community and one another.

Position Summary

This position is responsible for answering telephone inquiries from the public, taking complaints, mailing schedules and other materials requested by the public.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, and/or new ones may be assigned at any time with or without notice. The principal duties are intended to describe those functions that are essential to the performance of this job and must be performed unaided or with the assistance of reasonable accommodation.

Key Responsibilities

• Responsible for selling fare media to customers at the Customer Information Booth.
• Responsible for the completion of the reconciliation of daily sales and paperwork at the end of each scheduled shift.
• Providing accurate, satisfactory answers to customer inquiries and concerns regarding the agency’s transit services.
• Provide customers with accurate and up-to-date fixed route transit information utilizing Trapeze INFO Agent Software, Google Maps, and Transit Master.
• Responsible for inputting customer comment entries in Trapeze COM Software that are reported via Customer Information Booth.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Guide customers through troubleshooting, navigating the company site or use of fare media platform and transit services.
• Collaborate with other Customer Care team members to improve customer service.
• Receive and input all Lost and Found items and enter them into Access Database.
• Responsible for the fulfillment and distribution of fare media mail orders processed by the Call Center Team.

Required Skills

• Read schedules, maps, route guides, detour sheets, etc. and interpret information.
• Understand and carry out detailed written or verbal instructions
• Perform arithmetic calculations
• Receive and count cash and accurately and report figures
• Problem Solving
  
• Speak clearly and distinctly
• Work with little supervision
• Meet required deadlines
• Ability to work any schedule, including evenings and weekends on a regular schedule, and work overtime as needed
• Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
• Maintains effective working relationships with all levels of employees

Qualifications

• High school diploma or GED certificate
• Experience working with the public
• Previous telephone operator experience with excellent voice quality for telephone work
• Ability to acquire knowledge of Davidson County and MTA service in a reasonable time

Davidson Transit Organization, Employment unit of WeGo Public Transit is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.