Transformation Training Lead: CSR Excellence

culliganalabama; Rosemont (IL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Job summary

Culligan Alabama seeks a Sr. Manager, Training for the EDG Transformation Team to design and deliver a comprehensive CSR training ecosystem. You will lead onboarding, upskilling, and transformation-driven capabilities across internal and co-sourced teams to meet EDG priorities and service standards.

You will build scalable curricula, collaborate with Transformation Leaders, and ensure training aligns with new workflows, systems, and change initiatives across the enterprise.

Qualifications

• 8–12+ years of experience in training, learning & development, or contact center operations.
• Proven success designing and delivering training for CSR or customer-facing roles.
• Experience with co-sourced/BPO partners and multi-site training consistency.
• Strong instructional design skills with modern learning technologies.
• Excellent communication, facilitation, and stakeholder management abilities.

Responsibilities

• Develop end-to-end CSR training strategy across EDG, including onboarding and upskilling.
• Create role-specific curricula reflecting service model and customer experience expectations.
• Produce high-quality training content: modules, playbooks, simulations, assessments, certifications.

Skills

Instructional design

Stakeholder management

Change management

Leadership

Job description

Culligan Alabama seeks a Sr. Manager, Training for the EDG Transformation Team to design and deliver a comprehensive CSR training ecosystem. You will lead onboarding, upskilling, and transformation-driven capabilities across internal and co-sourced teams to meet EDG priorities and service standards.

You will build scalable curricula, collaborate with Transformation Leaders, and ensure training aligns with new workflows, systems, and change initiatives across the enterprise.