Transfer Specialist

Service Corporation International; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Service Corporation International is seeking a Removal Associate to responsibly handle the care, removal, and transport of deceased, driving company vehicles with safety and professionalism.

You will interact with families with sensitivity, maintain chain-of-custody, enter event information in our software, and assist with vehicle maintenance and fueling as needed. Weekend/night on-call shifts required.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with acceptable driving record.
• Minimum 1 year experience as courier/driver with direct customer interaction preferred.
• Must be able to lift up to 75 lbs and push/pull up to 200 lbs; able to work weekends/nights/holidays.

Responsibilities

• Safely perform first call removals of deceased in accordance with laws and company policies.
• Follow chain-of-custody, paperwork, and deceased identification processes.
• Cooperate with first responders, hospital staff, and facilities.
• Interact with bereaved families at home removals with sensitivity, minimizing conversation.
• Follow procedures for removing soiled garments and maintaining a warm, courteous impression.
• Enter event information into proprietary software per company procedures.
• Transport caskets to airports, care centers, or funeral homes; assist with moving caskets.
• Vehicle maintenance: wash, vacuum, clean; fuel as needed.
• Identify vehicle issues to management and arrange repairs or inspections.

Skills

Customer interaction

Physical stamina

Safe driving

Basic computer skills

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates. Responsible for the care, removal, and transport of deceased. Safely and courteously, drives company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

• Removal Safely drives company owned professional vehicles to perform “first call” removals of deceased in accordance with local and state laws as well as company policies and procedures
• Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation.
• Follows company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets Vehicle Maintenance Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and removal supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

MINIMUM REQUIREMENTS

Education High School Diploma or equivalent

Licenses Current state/province issued driver’s license with an acceptable driving record

Experience At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

• Ability work schedule to support business needs including weekends and nights
• Ability to work on-call weekends, nights and holidays rotation
• Ability to lift up to 75 pounds; push/pull up to 200 pounds
• Ability to drive in hazardous, heavy traffic, and weather conditions
• Basic computer skills required

Postal Code: 28208

Category (Portal Searching): Operations

Job Location: US-NC - Charlotte

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

“SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.