Transfer Specialist

Service Corporation International; Frisco (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Corporation International is hiring a Transfer Specialist in Frisco, TX. You will handle the care, removal, and transport of deceased, drive company vehicles, and maintain professional appearance when meeting families.

Responsibilities include following documentation and chain-of-custody procedures, coordinating with hospitals and authorities, and ensuring safety and proper vehicle maintenance. The role may require weekend and night shifts and local travel.

Qualifications

• High school diploma or equivalent required.
• Current state/province driver’s license with acceptable driving record.
• At least 1 year courier/driver experience with customer interaction preferred.

Responsibilities

• Transfers: safely drive company vehicles for first-call transfers in compliance with laws and policies.
• Follow chain-of-custody, paperwork, and deceased identification procedures.
• Collaborate with first responders, hospital staff, coroner, or care facilities as needed.

Skills

Driving

Customer service

On-call availability

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

TRANSFER SPECIALIST ROLE

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

• Transfers Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures.
• Follows processes for chain-of-custody, paperwork, and deceased identification.
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures.
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation.
• Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression.
• Enters deceased event information into proprietary software according to company procedures.
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets.
• Vehicle Maintenance Washes, vacuums, and cleans vehicles ensuring vehicle is presentable.
• Fuels vehicles as necessary.
• Follows safety guidelines and expenditure processes.
• Maintains personal protective and transfer supplies in vehicles including cleaning products.
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection.

REQUIREMENTS

• Education: High School Diploma or equivalent.
• Licenses: Current state/province issued driver’s license with an acceptable driving record.
• Experience: At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred.
• Knowledge, Skills and Abilities:
  • Ability work schedule to support business needs including weekends and nights.
  • Ability to work on-call weekends, nights and holidays rotation.
  • Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds.
  • Ability to drive in hazardous, heavy traffic, and weather conditions.
  • Basic computer skills required.

WORK CONDITIONS

Work Environment: Work indoors and or outdoors during all seasons and weather conditions. Local and/or multiple location traveling required. Comply with Field dress code policy.

Postures: Frequent, continuous periods of time standing, up 6 hours per day. Climbing stairs to access buildings frequently.

Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage. Lifting, pushing, pulling up to 75 pounds.

Work Hours: Working beyond “standard” hours as the need arises. Ability to work weekends and nights. Reservations for on-call rotations.

Local Travel: Up to 100% using company vehicle.

JOB LOCATION

US-TX - Frisco; Postal Code: 75034.

CATEGORY

Category (Portal Searching): Operations.

ABOUT US

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’ll dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

EQUITY AND INCLUSION

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.