Transfer Specialist

Service Corporation International; Austin (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Service Corporation International is seeking a Transfer Specialist to manage the care, removal, and transport of deceased individuals. This role requires driving company vehicles, maintaining records, and coordinating with families and professionals to ensure compliant processes.

The position involves assisting with home transfers, documenting events in proprietary software, and collaborating with first responders, hospitals, and care facilities.

Qualifications

• Education: High School Diploma or equivalent.
• Licenses: Current state driver’s license with an acceptable driving record.
• Experience: At least 1 year as courier/driver with direct customer interaction preferred.

Responsibilities

• Transfers and safely drives company vehicles for first-call transfers.
• Maintain chain-of-custody, paperwork, and deceased identification.
• Cooperate with first responders, hospital staff, or senior living facilities.
• Interact with bereaved families during home transfers with sensitivity.
• Follow procedures for transferring soiled garments, bedding, and materials.
• Enter deceased event information into proprietary software.
• Transport caskets to airports, care centers, or funeral homes; assist with moving caskets.
• Vehicle maintenance: wash, vacuum, and keep vehicles presentable.
• Fuels vehicles as necessary and follow safety guidelines.
• Identify vehicle engine or operating issues and report to management.

Skills

Courier/Driver experience

Customer interaction

Drives company vehicles

Basic computer skills

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates. The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance.

Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

Postal Code: 78731 Category (Portal Searching): Operations Job Location: US-TX - Austin

JOB RESPONSIBILITIES

• Transfers Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures.


• Follows processes for chain-of-custody, paperwork, and deceased identification


• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures


• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation.


• Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression


• Enters deceased event information into proprietary software according to company procedures


• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets


• Vehicle Maintenance Washes, vacuums, and cleans vehicles ensuring vehicle is presentable


• Fuels vehicles as necessary


• Follows safety guidelines and expenditure processes


• Maintains personal protective and transfer supplies in vehicles including cleaning products


• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

Education and Licenses

• Education High School Diploma or equivalent


• Licenses Current state/province issued driver’s license with an acceptable driving record

Experience

• At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

• Ability work schedule to support business needs including weekends and nights


• Ability to work on-call weekends, nights and holidays rotation


• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds


• Ability to drive in hazardous, heavy traffic, and weather conditions


• Basic computer skills required

Work Conditions

• Work Environment Work indoors and or outdoors during all seasons and weather conditions


• Local and/or multiple location traveling required


• Comply with Field dress code policy


• Work Postures Frequent, continuous periods of time standing, up 6 hours per day


• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage


• Lifting, pushing, pulling up to 75 pounds

Work Hours

• Working beyond “standard” hours as the need arises


• Local travel up to 100% using company vehicle

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. \"SCI\" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.