Transfer Center Office Technician

Rural Metro Fire Department; North Highlands (LA); On-site; USD 46,000 - 54,000; Full time

Job summary

Rural Metro Fire Department is seeking a Transfer Center Office Technician to provide administrative support for the All-Access Transfer Center Operations team. You will maintain filing systems, assist leadership with projects, manage records, and handle data entry with strict confidentiality and customer service focus.

The role requires 40 WPM typing, MS Office proficiency, and effective communication. Work hours are Tuesday through Saturday, 10:00 AM to 5:30 PM, with a professional, organized

Qualifications

• High School Diploma or GED required.

Responsibilities

• Answer and route incoming calls.
• Process incoming/outgoing mail and communications.
• Assist leadership with projects and reports.
• Maintain filing systems (paper/electronic).
• Scan, upload, and archive records per policy.
• Organize operational documentation.
• Ensure confidentiality of sensitive information.
• Prepare materials for meetings and training.
• Track inventories of forms and supplies.
• Data entry and reporting support.
• Respond to routine inquiries and direct to appropriate dept.
• Build positive relationships with customers.
• Coordinate supply ordering and maintenance requests.
• Support office equipment and related systems.

Skills

40 WPM typing

MS Office proficiency

Strong organizational skills

Data entry

Verbal and written communication

Multitasking and time management

Independent and team work

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Transfer Center Office Technician

Starting Salary: $1,760 - $2,080 bi-weekly

Schedule: Tuesday through Saturday/ 10:00 AM to 5:30 PM

The Transfer Center Office Technician provides administrative and clerical support to the All-Access Transfer Center Operations team. This role is responsible for maintaining office organization, supporting leadership, managing records and documentation, assisting with reporting and correspondence, monitoring office supply inventory, and serving as a professional point of contact for internal and external customers.

The Office Technician helps ensure the efficient operation of the Transfer Center through a variety of administrative duties while maintaining strict confidentiality, professionalism, and exceptional customer service.

Responsibilities

• Answer and appropriately route incoming telephone calls.
• Process incoming and outgoing mail, correspondence, and other communications.
• Assist leadership with special projects, reports, and administrative assignments.
• Maintain paper and electronic filing systems.
• Scan, upload, and archive records in accordance with company policies.
• Organize and maintain operational documentation.
• Ensure confidentiality of sensitive business and healthcare-related information.
• Prepare packets, handouts, and materials for meetings, training, and onboarding activities.
• Track and maintain inventories of forms and office supplies.
• Assist with data entry, reporting, and assigned projects.
• Respond to routine inquiries and direct requests to the appropriate department.
• Build and maintain positive relationships with internal and external customers.
• Monitor inventory levels and coordinate supply ordering.
• Support maintenance and functionality of office equipment including copiers, printers, scanners, telephones, and related systems.
• Coordinate facility and equipment maintenance requests as needed.
• Maintain a professional, organized, and efficient work environment.
• Participate in departmental meetings and training sessions.
• Perform other duties as assigned.

Minimum Required Qualifications

• High School Diploma or GED required.
• Typing proficiency of 40 WPM.
• One (1) year of administrative, clerical, customer service, healthcare support, or office experience preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Strong organizational and record management skills.
• Ability to accurately enter and maintain data.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple assignments and meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of standard office equipment and technology.

Preferred Qualifications

• Previous experience in a healthcare, hospital, communications center, dispatch center, or transfer center environment.
• Experience handling confidential information and HIPAA-related requirements.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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