Transfer Center Dispatch

Corewell Health; Southfield (MI); On-site; USD 8,500 - 15,000; Part time

Job summary

Corewell Health Southfield Center is seeking a Transfer Center professional to facilitate ED-to-ED transfers, relay pertinent patient information, and coordinate transport with Beaumont Health facilities and EMS providers. This role emphasizes accurate data entry, escalation procedures, and seamless communication across multiple teams.

The ideal candidate will bring EMT licensure in Michigan, BLS certification, and 1 year of relevant EMS or hospital transfer experience to ensure efficient

Qualifications

• Minimum 1 year of relevant experience in EMS or hospital transfer settings.
• EMT licensure in Michigan is required.
• BLS certification (AHA) must be obtained upon hire or ARC equivalent.

Responsibilities

• Facilitate ED to ED transfers between Beaumont Health facilities and standalone EDs.
• Record demographic and clinical information into Transfer Center software and Epic.
• Coordinate with transfer teams and escalate transport needs for air and ground services.
• Relay patient information to receiving facilities and ensure timely communication with transport personnel.
• Enter transport requests and vehicle status data for monthly management reporting.

Skills

EMS dispatch experience

Education

Basic EMT licensure in Michigan

CRT-BLS - AHA Upon Hire

CRT-BLS - ARC Upon Hire

Job description

Job Summary

Under the general direction of the Transfer Nurse Manager, receives and facilitates ED to ED transfers into and out of Beaumont Health facilities. Relays pertinent patient information regarding medical condition to hospital and transport personnel. Escalates transport issues with multiple entities. Records all statistical information for monthly management and quality reports for related transfers as well as transport turnaround times.

Under the general direction of the Transfer Nurse Manager, receives and facilitates ED to ED transfers into and out of Beaumont Health facilities. Relays pertinent patient information regarding medical condition to hospital and transport personnel. Escalates transport issues with multiple entities. Records all statistical information for monthly management and quality reports for related transfers as well as transport turnaround times.

Essential Functions

• Facilitate ED to ED transfers into, out of and between all BH acute facilities and standalone EDs. This includes recording into the Transfer Center software and Epic all demographic and patient clinical information. ANYTHING THAT IS A CRITICAL CARE TRANSPORT SHOULD BE HANDLED BY A TRANSFER NURSE – HB ECMO IS GENERALLY IP TRANSFERS.
• Coordinate with all incoming and outgoing patient transfers with regards to patient transportation, when needed, including the escalation protocol for air and ground transportation. Communicates priority status for Beaumont Mobile Medicine and determines and communicates the level of personnel and equipment needed for transport, working with Transfer Nurses to do so when needed.
• When using ambulances other than Beaumont Mobile Medicine, provide appropriate information for patient, location and destination, routing instructions utilizing knowledge of geographical area or map book resources and the need for special equipment.
• Provide relay of patient information to receiving facilities and provide the link, as applicable, between critical care transport teams and transferring or receiving facilities.
• Enter into Transfer Center software ALL statistical information involving transport requests and vehicle status to be utilized for monthly management reports.
• Work with BH receiving facility ED staff to coordinate incoming patient locations through communication with triage staff, charge nurses or physicians, as appropriate. This includes activating the trauma page or contacting those individuals who will do so.
• Communicates with Beaumont Mobile Medicine supervisors and clinical nurse manager issues relative to all vehicles and equipment.

Qualifications

Required

• Minimum Basic EMT licensure in State of Michigan.
• 1 year of relevant experience Minimum 1-year road or emergency room experience.
• CRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire

Preferred

• Previous EMS dispatch experience Preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Southfield Center - 26901 Beaumont Blvd

Department Name

Transfer Center - Diversified East WB Mkt

Employment Type

Part time

Shift

Night (United States of America)

Weekly Scheduled Hours

8

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

Every third weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.