Parking Dispatch Associate

Corewell Health; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Benefits package

On-demand pay

Discounts program

Identity protection

Retirement plan

Job summary

Corewell Health seeks a part-time Dispatch Coordinator for Security at the Butterworth campus in Grand Rapids. You will coordinate emergent and non-emergent security requests, dispatch Campus Security Officers, and monitor multiple safety technologies to ensure rapid response and safety for staff, patients, and visitors.

The role requires 20 hours per week, daytime shifts from 1 p.m. to 5 p.m., and a high school diploma with experience in security, dispatch, or customer service.

Qualifications

• High school diploma or equivalent required.
• 2 years of security/dispatch experience or two years in customer service/call center.
• 1 year of Microsoft Office experience.

Responsibilities

• Obtains all pertinent incident information and communicates to responding parties.
• Prioritizes calls for service based on urgency and initiates action.
• Operates and monitors security systems including video, alarms, and radio communications.
• Completes 20 hours of Continuing Dispatch Education per year after hire.

Skills

Communication

Dispatch experience

Microsoft Office

Education

High School Diploma or equivalent

Associate's Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent

Tools

Microsoft Office

Job description

Job Summary

Coordinates emergent and non-emergent requests for Corewell Health Security services. Acts as a liaison between Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service. Receives and coordinates radio and telephone communications for Corewell Health. Prioritizes calls for service based on urgency and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via our Computer Aided Dispatch (CAD). Operates and monitors multiple security system technologies including systems for video management, access control, panic/duress, infant protection, fire alarms, medical emergency code system, and 800MHz radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Notifies appropriate supervisors, managers, leadership, and/or business assurance of critical alarms or incidents on a 24-hour basis.

Job Summary

Coordinates emergent and non-emergent requests for Corewell Health Security services. Acts as a liaison between Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service. Receives and coordinates radio and telephone communications for Corewell Health. Prioritizes calls for service based on urgency and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via our Computer Aided Dispatch (CAD). Operates and monitors multiple security system technologies including systems for video management, access control, panic/duress, infant protection, fire alarms, medical emergency code system, and 800MHz radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Notifies appropriate supervisors, managers, leadership, and/or business assurance of critical alarms or incidents on a 24-hour basis.

Essential Functions

• Obtains all pertinent incident information and accurately communicates to responding parties.
• Prioritizes calls for service based on urgency and initiates appropriate action.
• Operates and monitors multiple security systems technologies including video, alarm systems, medical emergency code system, and 800MHz radio communication.
• 20 hours of Continuing Dispatch Education (CDE) required per year once hired.

Qualifications

Required

• High School Diploma or equivalent
• 2 years of relevant experience Security, Emergency, Medical, or Facilities Dispatch Communication experience or two combined years of customer service, call center, or dispatching experience
• 1 year of relevant experience with Microsoft Office

Preferred

• Associate's Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent
• 1 year of relevant experience working knowledge of security systems technology (video management, access control, and radio communications system)
• 1 year of relevant experience Emergency Telecommunicator Certification (ETC)
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport Upon Hire Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport Upon Hire

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.3

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids

Department Name

Parking Transportation Butterworth - Grand Rapids Hosp

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

20

Hours of Work

1 p.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.