Patient Transport Lead

Corewell Health; Farmington Hills (MI); On-site; USD 52,000 - 62,000; Full time

Job summary

Corewell Health is seeking a patient transport supervisor to lead and mentor the transport team at Farmington Hills Hospital.

You will train staff, schedule shifts, manage workflow, ensure safety and regulatory compliance, and serve as SME on patient transport operations.

This full-time day shift role offers collaboration across departments, ongoing development, and a commitment to high-quality patient care.

Qualifications

• High School Diploma or equivalent is required.
• Associate’s Degree is preferred.
• 2 years of relevant experience in a customer service environment with increasing responsibility is required.
• BLS Instructor certification (AHA) within 90 days or BLS (ARC) within 90 days is required.
• EPIC Credentialed Trainer is preferred upon hire.

Responsibilities

• Provides team leadership and assists with training, scheduling, and workflow to ensure patients are serviced and administrative duties are completed.
• Directs and maintains accountability for complex programs; acts as a subject matter expert for the team.
• Mentors staff and fosters open communication and cross‑discipline teamwork.
• Supports staffing and scheduling based on workload and patient volumes.
• Ensures equipment is safe and available for transporting patients and staff are educated on its use.
• Contributes to data collection, analysis, and action planning related to the area of responsibility.

Skills

Team leadership

Training

Scheduling

Workflow management

Customer service orientation

Education

High School Diploma or equivalent

Associate’s Degree

Tools

EPIC

Job description

Job Summary

Provides team leadership and assists the team in training, scheduling, and workflow to ensure customers are serviced and administrative duties are completed in a timely manner. Directs and maintains accountability for complex, multi-faceted programs. Provides administrative support through the appropriate use of software and/or other tools. Acts as a subject matter expert and resource for others on the team. Exhibits initiative and knowledge to assure operations carry on in the usual manner in management’s absence.

Essential Functions

• Assumes accountability for the assessment of educational needs and develops, implements, evaluates, and revises educational programs/orientation/curriculum/materials, using principles of education and adult learning to enhance learner competence.
• Provides direction and instruction to team members according to department standards and regulatory requirements.
• Assists leadership in resolving work related issues.
• Acts as a mentor related to open/direct communication and fosters team building and leads work teams across disciplines/departments.
• Supports staffing and scheduling practices including planning, and organizing day to day services of team members based on workload, patient volumes, experience, and availability.
• Ensures adequate, safe, and clean equipment is available for transporting of patients and staff are educated on proper use and storage.
• Assists in the development / data collection / analysis / action plan related to area of responsibility.

Qualifications

• • Required High School Diploma or equivalent
  • Preferred Associate’s Degree
  • 2 years of relevant experience Customer service environment with increasing level of responsibility Required
  • CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days required Or
  • CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
  • CRT-EPIC Credentialed Trainer - UNKNOWN Unknown Upon Hire preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington Hills

Department Name

Patient Transport - Farmington Hills Hosp

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7 a.m. to 3:30 p.m.

Days Worked

Variable

Weekend Frequency

Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.