Transfer Center Coordinator

Emerus Holdings, Inc.; The Woodlands (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a Care Coordination Professional to oversee admission and transfer coordination in our facilities. The role focuses on enhancing patient care continuity through multidisciplinary collaboration and efficient communication with providers, nurses, and leadership.

A minimum 2 years in hospital settings and LVN/EMT credentials are required. Responsibilities include facilitating calls, ensuring regulatory compliance (CMS/EMTALA/DNV/HIPAA), and safeguarding PHI, while

Qualifications

• Fluent English, written and spoken.
• 2 years hospital or ER experience required.
• LVN or EMT credential required.
• Superior interpersonal skills and professionalism.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Coordinate hospital admissions and transfers
• Facilitate conference calls between providers to coordinate continuity of care
• Identify, resolve, and escalate issues to leadership
• Maintain regulatory compliance with CMS, EMTALA, DNV, HIPAA
• Adhere to company values, policies, processes, and procedures
• Document admissions, transfers, conference calls and activities
• Communicate with a multidisciplinary team
• Establish rapport with transfer centers and referral sources
• Maintain a professional and collaborative demeanor in all interactions
• Provide superior customer service by listening and communicating empathetically
• Adapt to change with a willing and innovative spirit
• Meet individual and departmental goals and quality standards
• Safeguard sensitive information including patient PHI in remote work environment
• Apply clinical knowledge to gather and report data
• Perform other duties as assigned

Skills

Fluent English

Interpersonal skills

Professionalism

Multitasking

Detail oriented

Customer service

Team collaboration

Education

LVN or EMT

Job description

About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

Essential Job Functions

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and "escalate" issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meets all individual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned

Basic Qualifications

• 2 years hospital related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required
• Position requires fluency in English, written and oral communication