Admissions & Transfers Care Coordinator

Emerus Holdings, Inc.; Spring (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a care coordination professional to streamline hospital admissions and transfers.

The role requires coordinating calls across providers to ensure continuity of care and timely information flow while maintaining regulatory compliance and thorough documentation. The ideal candidate will have 2 years hospital or ER experience, LVN/EMT credentials, and strong English communication skills to support a high-quality patient experience within the care coordination

Qualifications

• 2 years hospital-related or Emergency Room experience required.
• LVN or EMT credentials required.
• Fluent English, written and oral.

Responsibilities

• Coordinate hospital admissions and transfers
• Facilitate conference calls between providers to coordinate continuity of care
• Identify, resolve, and elevate issues to leadership
• Maintain regulatory compliance with CMS, EMTALA, DNV, HIPAA
• Maintain detailed documentation of admissions, transfers, and related activities
• Communicate with a multidisciplinary team including providers, nurses, and hospital leadership
• Establish rapport with partner and non-partner transfer centers
• Provide exceptional customer service and professional communication
• Adapt to change with a proactive, service-oriented mindset
• Meet departmental goals and quality standards

Education

LVN or EMT certification/license

Job description

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and escalate issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meets all individual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned
• 2 years hospital related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required
• Position requires fluency in English, written and oral communication