Transfer Center Coordinator

Lehigh Valley Health Network; Allentown (Lehigh County); On-site; USD 60,000 - 80,000; Full time

Job summary

A health care organization is seeking a Transfer Center Coordinator to optimize patient flow and manage communications with referring physicians. Candidates should have an Associate’s Degree in nursing, RN license, and 3 years of experience in acute health care. Strong communication and critical thinking skills are essential for this role, which includes monitoring bed availability and coordinating transfers.

Qualifications

• 3 years acute health care experience required.
• Ability to work with minimum supervision and handle multiple tasks.
• Basic computer keyboarding skills required.

Responsibilities

• Monitors and assesses bed availability for timely placement.
• Coordinates the delivery of emergent information.
• Identifies, resolves, and escalates major issues as needed.

Skills

Critical thinking

Excellent communication skills

Time management

Organizational skills

Education

Associate’s Degree; Graduate of an accredited school of nursing

RN - Licensed Registered Nurse_PA - State of Pennsylvania

Bachelor’s Degree in Nursing (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Overview

Join to apply for the Transfer Center Coordinator role at Lehigh Valley Health Network.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet hospital designation holder. LVHN organizations are committed to teamwork, compassion, and technology with a focus on delivering the best health care possible every day.

Be part of an exceptional health care experience. This role coordinates, prioritizes, and optimizes patient flow activities and serves as the primary contact for referring physicians requesting services for continued patient care. It facilitates all patient transfers into and within the network by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals.

Summary

Job Duties

• Monitors and assesses bed availability to ensure timely placement and determine whom to accept and/or place in appropriate accommodations.
• Collaborates with other departments for inpatient lateral transfers to ensure admission criteria are met, admit numbers are obtained prior to facility acceptance and transfer. Documents the required information within the patient\'s record.
• Transcribes interactions on calls and documentation on transfers by the end of the shift.
• Answers calls in the transfer center and coordinates the delivery of emergent information.
• Provides and assists physicians with emergent and non-emergent transfers, consults, and coordinates conference calls between providers and other calls received.
• Triage and prioritize patient transfers to specialty care.
• Identifies, resolves, and escalates major issues and service failures that impede success.

Minimum Qualifications

• Associate’s Degree; Graduate of an accredited school of nursing
• 3 years acute health care
• Ability to work with minimum supervision and handle multiple tasks, strong critical thinking, nurse triage, prioritization, and excellent communication skills (phone etiquette, interpersonal skills, customer service)
• Ability to recognize, analyze, and solve a variety of problems
• Basic computer keyboarding skills and knowledge of Microsoft Word, Excel, and Access
• Demonstrate adaptability to change with a focus on patient care and throughput
• Time management and organizational skills
• Knowledge of hospital insurance and successful completion of hospital account creation
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire or NLC Compact State RN License
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire

Preferred Qualifications

• Bachelor’s Degree in Nursing

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Additional information

Job Description Disclaimer: This position description provides major duties/responsibilities, requirements and working conditions for the position. The employer reserves the right to revise or change as necessary. Lehigh Valley Health Network is an equal opportunity employer.

Req ID: wd-JR113997