Customer Service Representative - Transfer Agency

Prodware Solutions; Hartford (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

A financial services company is seeking a Customer Service Representative to handle Transfer Agency Services, including account maintenance and shareholder transactions. The ideal candidate will have strong verbal and written communication skills, exceptional analytical abilities, and a proven track record in client service. Responsibilities include responding to customer inquiries, processing shareholder requests, and maintaining accurate records of client interactions. This role emphasizes teamwork and collaboration to enhance client satisfaction.

Qualifications

• Must have experience with Transfer Agency Services, including shareholder transactions and account maintenance.
• Strong communication skills are essential for conveying complex information.
• Exceptional analytical and problem-solving skills with attention to detail.

Responsibilities

• Respond to customer inquiries regarding Transfer Agency Services.
• Deliver first-class inbound client service.
• Document all client interactions and recommendations accurately.

Skills

Transfer Agency Services

Strong verbal and written communication

Analytical and problem-solving skills

Client service skills

Ability to document interactions accurately

Team collaboration

Job description

We have a Fulltime Permanent opportunity for a Customer Service Representative who has experience with Transfer Agency Services for example investment funds and securities, mutual funds, ETFs, hedge funds, and sometimes private equity, account transfers, shareholder transactions, and account maintenance.

Experience with the below skills is the MUST, will not consider anyone without the below skills:

Transfer Agency Services for example investment funds and securities, mutual funds, ETFs, hedge funds, and sometimes private equity, account transfers, shareholder transactions, and account maintenance.

• Respond to customers via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
• Deliver first class inbound client service (customer service) in every single contact as part of our Fund Services operations.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly and professionally.
• Exceptional analytical and problem-solving skills and attention to detail, with the ability to analyze data and identify solutions to client inquiries and issues.
• Superb willingness to resolve client’s issues or provide the best alternative solutions, resolving client friction points.
• Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns.
• Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations
• Document all client interactions, inquiries, and recommendations accurately and maintain comprehensive records in accordance with regulatory requirements and company policies.
• Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.
• Strong team player mindset to excel not only individually but as a team through strong collaboration.
• Develop and execute sound action plans that will result to outstanding results in key performance measures.
• Assist the managers with deep dive discussions and remediation of top pain points to help improve performance.
• Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery.

As a Transfer Agency Specialist, you’ll be expected to:

• Process shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.
• Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.
• Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes.
• Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.