Transcripts & Records Specialist

Southeast Missouri State University; Cape Girardeau (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Southeast Missouri State University seeks a Records Specialist in the Registrar's Office to manage official transcript requests and keep student records current.

You will update records, process CPL and exam scores, evaluate transcripts, and collaborate with departments on transfer articulations, while providing courteous service to students, faculty, and staff. This is a full-time, on-site role based in Cape Girardeau, MO, requiring strong organization and confidentiality.

Qualifications

• High school diploma or GED required.
• Strong Microsoft Office skills (Word, Excel & Access).
• Ability to learn new technologies and handle a high volume of inquiries and tasks.

Responsibilities

• Research and process outgoing official transcript requests.
• Update student records with grade changes, CPL and exam scores.
• Process permanent record updates (address, name change, citizenship, SSN).
• Evaluate college transcripts including domestic, military, and international transcripts.
• Collaborate with academic departments regarding transfer equivalencies.
• Build course articulations onto student's record.
• Maintain data files in Ellucian Banner, Banner Document Management (BDM) and the TES.
• Monitor multiple departmental email accounts.
• Counsel and provide customer service to students, faculty, staff and the public via phone, email and walk-ins.
• Maintain a comprehensive understanding of the Registrar's Office and university policies and procedures.
• Provide administrative support as needed to Assistant Registrar for Transfer Articulation.

Skills

Customer service

Communication

Organization

Confidentiality

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Southeast Missouri State University seeks a Records Specialist in the Registrar's Office to manage official transcript requests and keep student records current.

You will update records, process CPL and exam scores, evaluate transcripts, and collaborate with departments on transfer articulations, while providing courteous service to students, faculty, and staff. This is a full-time, on-site role based in Cape Girardeau, MO, requiring strong organization and confidentiality.