Records Specialist - Registrar's Office

Southeast Missouri State University; Cape Girardeau (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Southeast Missouri State University seeks a Records Specialist in the Registrar's Office to manage official transcript requests and keep student records current.

You will update records, process CPL and exam scores, evaluate transcripts, and collaborate with departments on transfer articulations, while providing courteous service to students, faculty, and staff. This is a full-time, on-site role based in Cape Girardeau, MO, requiring strong organization and confidentiality.

Qualifications

• High school diploma or GED required.
• Strong Microsoft Office skills (Word, Excel & Access).
• Ability to learn new technologies and handle a high volume of inquiries and tasks.

Responsibilities

• Research and process outgoing official transcript requests.
• Update student records with grade changes, CPL and exam scores.
• Process permanent record updates (address, name change, citizenship, SSN).
• Evaluate college transcripts including domestic, military, and international transcripts.
• Collaborate with academic departments regarding transfer equivalencies.
• Build course articulations onto student's record.
• Maintain data files in Ellucian Banner, Banner Document Management (BDM) and the TES.
• Monitor multiple departmental email accounts.
• Counsel and provide customer service to students, faculty, staff and the public via phone, email and walk-ins.
• Maintain a comprehensive understanding of the Registrar's Office and university policies and procedures.
• Provide administrative support as needed to Assistant Registrar for Transfer Articulation.

Skills

Customer service

Communication

Organization

Confidentiality

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position Summary

Records Specialist

Registrar's Office

Primary Responsibilities

• Research and process outgoing official transcript requests
• Update student records with grade changes, Credit for Prior Learning (CPL) and exam scores
• Process permanent record updates (address, name change, citizenship, social security number)
• Evaluate college transcripts including domestic, military, and international transcripts
• Collaborate with academic departments regarding transfer equivalencies
• Build course articulations onto student's record
• Maintain data files in Ellucian Banner, Banner Document Management (BDM) and the Transfer Equivalency System (TES)
• Monitor multiple departmental email accounts
• Counsel and provide customer service to students, faculty, staff and the public via phone, email and walk-ins
• Maintain a comprehensive understanding of the Registrar's Office and university policies and procedures
• Provide administrative support as needed to Assistant Registrar for Transfer Articulation

Required Qualifications

• High school diploma or GED
• Knowledge of Microsoft Office Word, Excel and Access
• Demonstrated ability to learn different and new technologies
• Experience using email programs
• Excellent organizational skills and attention to detail
• Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner
• Excellent communication skills (verbal, written, and interpersonal)
• Work history emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contacts
• Demonstrated ability to handle multiple tasks with frequent interruptions
• Demonstrated ability to synthesize information to make independent decisions with minimal supervision
• Ability to interact effectively with faculty, staff, students and the public

Required Information & Deadline

Application Deadline: To ensure full consideration, application materials must be received by September 25, 2026. The position is available immediately and will remain open until filled.

Salary

Depends on Qualifications

Job Type

Full-Time

Job Number

202600311

Location

Cape Girardeau, MO

Department

Registrar

About Southeast Missouri State University (SEMO)

Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.

SEMO Fast Facts

SEMO Strategic Action Plan

Equal Employment Opportunity Statement

Southeast Missouri State University is committed to providing equal employment opportunity and to the principles of affirmative action. In accordance with this commitment, and in compliance with the requirements of applicable laws, it is the policy of the University to provide equal opportunity for all applicants and employees in its employment practices, without regard to race, color, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or protected veteran status. The University believes that a diverse University community advances the academic purposes of the University and enhances the working and learning environment.