Transcription Project Manager

Planet Depos, LLC; Salt Lake City (UT); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary Term Life Insurance

Voluntary Long Term Disability

PTO

Paid Holidays

401(k)

Employee Assistance Program (EAP)

Job summary

Planet Depos, LLC is seeking a Transcription Project Manager to coordinate transcription jobs through multiple stages, review audio, assign tasks, and communicate with reporters, transcribers, and clients. The role demands strong organization and professional judgment in a fast-paced environment.

The position is remote with an EST shift from 1:00pm to 9:00pm, Monday–Friday. Compensation is $50,000 per year, with benefits including medical, dental, vision, 401(k) and paid time off.

Qualifications

• Bachelor's degree and/or 3+ years’ experience in an office or customer-service setting.
• Transcription experience preferred.
• Superb written and verbal communication skills; strong attention to detail.
• Analytical and problem-solving skills; good judgment.
• Experience with Microsoft Office products.
• Must work in a professional and confidential environment.

Responsibilities

• Receive and review audio/files from reporters and resources.
• Assign transcription and scoping tasks; coordinate statuses.
• Communicate with resources regarding audio/transcript status and client requests.
• Provide feedback on job submissions.
• Monitor department inbox; respond to client questions.
• Handle transcription-related phone calls.
• Coordinate deliverables with Operations departments.
• Provide cost estimates to clients; explain transcription requests.
• Maintain up-to-date information in databases and job boards.
• Quality-check, format, and finalize transcripts.
• Suggest workflow improvements using process changes or technology.
• Other duties as assigned.

Skills

Written communication

Verbal communication

Customer service

Attention to detail

Analytical thinking

Problem-solving

Decision making

Judgment

Education

Bachelor's degree / 3+ years experience in office or customer service

Tools

Microsoft Office

Job description

Description

Transcription Project Managers are responsible for coordinating and managing transcription jobs through several stages. This includes receiving, assessing, and assigning audio files for transcription, communicating regularly with reporters and transcribers, responding to client requests, tracking deadlines, updating job records, and more.

The ideal candidate is a positive team player with excellent organization and communication skills, that can work well under pressure in a fast-paced working environment. They must be able to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner.

TRANSCRIPTION PROJECT MANAGER ESSENTIAL FUNCTIONS:

• Receive and review audio/files from digital reporters and resources
• Assign transcription and scoping assignments to resource and vendors. Coordinate, manage, and track statuses as needed.
• Communicate with resources regarding audio/transcript status and other client requests
• Provide feedback on job submissions
• Monitor department inbox to promptly respond to client questions and other requests
• Handle transcription-related phone calls
• Coordinate deliverables with other Operations departments
• Guide clients through the client-provided audio transcription request process, including providing cost estimates
• Maintain up-to-date information in databases and job boards
• Quality-check, format, and finalize transcripts as needed
• Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
• Other duties as assigned

TRANSCRIPTION PROJECT MANAGER LOCATION:

Remote

TRANSCRIPTION PROJECT MANAGER SHIFT:

1:00pm - 9:00pm EST, Monday through Friday

TRANSCRIPTION PROJECT MANAGER COMPENSATION:

• $50,000 annually
• This position is not eligible for overtime.

BENEFITS:

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Requirements

• Bachelor's degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required.
• Transcription experience preferred.
• Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment.

EOE M/F/D/V