Transcription Quality Control (QC) Specialist

Global Language System; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A language services company is seeking a Transcription Quality Control Specialist. In this remote role, you will ensure the accuracy and quality of transcribed materials, supporting multi-language projects. Ideal candidates have a Bachelor's degree in a related field and at least 3 years of experience in transcription or quality control. Strong English skills and familiarity with transcription software are essential. The position offers a flexible schedule and opportunities for advancement.

Qualifications

• Minimum 3 years of experience in transcription, editing, or quality control.
• Strong command of English and preferably, proficiency in one or more additional languages.
• Familiarity with industry-specific transcription formats (legal, medical, government).

Responsibilities

• Review and verify transcripts against original audio/video for accuracy.
• Ensure compliance with ISO standards and client protocols.
• Provide feedback to transcriptionists for process improvement.

Skills

Attention to detail

Language proficiency

Time management

Education

Bachelor’s degree in Linguistics, Communication, Translation, or related field

Tools

Transcription software (e.g., Trint, Sonix, Express Scribe)

CAT tools

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Position Overview

The Transcription Quality Control (QC) Specialist is responsible for reviewing, verifying, and ensuring the accuracy, formatting, and completeness of transcribed materials in accordance with client requirements, industry standards, and internal quality benchmarks. This role supports high-volume, multi-language transcription projects, guaranteeing that deliverables meet contractual and service-level agreements (SLAs).

Key Responsibilities

1. Quality Review & Editing

• Perform word-for-word verification of transcripts against original audio/video recordings to ensure 98%+ accuracy.
• Check for proper spelling, grammar, punctuation, and formatting per client style guides.
• Validate time‑stamps, speaker identification, and language consistency.

2. Compliance & Standards

• Ensure transcripts comply with ISO 17100/9001 standards, ADA accessibility requirements, and client‑specific protocols.
• Maintain strict confidentiality and adhere to data security protocols for sensitive and classified materials.

3. Feedback & Process Improvement

• Provide constructive feedback to transcriptionists and editors to improve future output.
• Maintain error logs and quality trend reports for process optimization.

4. Collaboration & Communication

• Work closely with Project Managers and Language Leads to resolve discrepancies.
• Coordinate with subject matter experts for terminology verification in technical, legal, or medical content.

Required Qualifications

• Bachelor’s degree in Linguistics, Communication, Translation, or related field (or equivalent work experience).
• Minimum 3 years of experience in transcription, editing, or quality control.
• Strong command of English and, preferably, proficiency in one or more additional languages.
• Exceptional attention to detail and ability to meet tight deadlines.
• Familiarity with transcription software (e.g., Trint, Sonix, Express Scribe) and CAT tools.

Preferred Skills

• Knowledge of industry‑specific transcription formats (legal, medical, government, etc.).
• Experience with secure file handling, encryption, and HIPAA/FISMA compliance.
• Project management familiarity

Performance Metrics

• Accuracy Rate: Maintain or exceed 98% verified accuracy.
• Turnaround Time: Meet or beat agreed‑upon SLAs.
• Compliance: Zero breaches in confidentiality or formatting requirements.

This is a remote position.