Transcript Specialist II

Troy University; Troy (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Troy University in Troy, Alabama is seeking a Transcript Specialist II to process and issue transcript requests electronically and by mail, including external orders and Parchment. The role also handles inquiries, manages email, and retrieves and files records.

Ideal candidates have a high school diploma and strong computer and communication skills, with attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent computer skills.
• Excellent interpersonal, written and verbal skills.
• Positive attitude.
• Attention to detail.
• Ability to multi-task.
• Working knowledge of Microsoft Operating Systems and Windows Office.

Responsibilities

• Process and issue transcript requests electronically and by mail, including external orders.
• Answer transcript inquiries from students and others; assist with ordering and unofficial transcripts.
• Manage departmental email and coordinate information distribution about transcripts.
• Retrieve records from vault and scan into document imaging for Admissions.
• Issue course descriptions as requested.
• File records in vault after imaging is complete.
• Assist walk-in students with transcript requests and questions.
• Perform other duties as required by supervisor.

Skills

Interpersonal skills

Written and verbal communication

Detail-oriented

Multitasking

Computer skills

Microsoft Windows

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

Microsoft Windows

Microsoft Office

Job description

Posting Details

• Posting Number: SF2560P
• Position Title: Transcript Specialist II
• Position Type: Classified Staff/Hourly
• Department: Records Office - Global - Troy
• Division: Finance and Administration
• Campus: Troy
• Work Status: Full-Time (FT)
• Temporary: No
• Location: Troy - T01

The Transcript Specialist II position is responsible for but not limited to:

• Processing and issuing transcript requests both electronically and paper, including mail orders from other institutions, individual students and through Parchment.
• Answering incoming calls to the department, assisting with transcript inquiries for current and former students, assists with ordering transcripts, and process for ordering unofficial transcripts, determining if transcripts have been received from other schools, answering all general questions regarding transcripts; assisting special investigators, employers, and other colleges with transcript inquiries, background checks, degree verifications, etc.
• Managing departmental email, including processing and issuing transcripts, corresponding with other departments to assist in distribution of information in regards to transcripts.
• Retrieve records from the vault and scan into document Imaging, scanning for Admissions as requested.
• Issue course descriptions as requested
• File records in vault after completion of document imaging process
• Assist walk-in student's with requests for transcripts, general questions, etc.
• Other duties as required by supervisor

Minimum Qualifications

• High school diploma or equivalent
• Excellent computer skills
• Excellent interpersonal, written and verbal skills
• Positive attitude
• Attention to detail
• Ability to multi-task
• Working knowledge of Microsoft Operating Systems and Windows Office

Preferred Qualifications

• Bachelor's degree in a related field
• Experience in a higher education environment
• Experience in student services
• Knowledge of Datatel student management system

Additional Details

• Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?: No
• Work Hours: Monday - Friday 8 am - 5 pm
• List any hazardous conditions or physical demands required by this position: NA
• Does this position have supervisory responsibility?: No
• Posting Date: 07/22/2026
• Closing Date:
• Open Until Filled: Yes

Reference Letters

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

1. * How did you hear about this employment opportunity?
   • Troy University employment website (www.troyuniversityjobs.com)
   • Chronicle of Higher Education
   • Higher Ed Jobs
   • Social Media website
   • Indeed
   • Other employment website (please specify below)
   • Employee Referral (please specify below)
   • Local newspaper (please specify below)
   • Professional journal (please specify below)
   • Other source (please specify below)
2. Please specify:

   (Open Ended Question)

3. * Regarding your current employment status, please select one of the following:
   • Not a current Troy University employee
   • Current part-time Troy employee (including adjunct faculty)
   • Current full-time Troy employee - initial appraisal period complete
   • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
4. * Do you have a high school diploma or equivalent?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents