Transcon Supervisor

Expeditors; Aurora (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Bonus

Job summary

Expeditors in Aurora, CO is seeking an experienced Operations Coordinator to support day-to-day quotations, workload allocation, and customer relations within our global logistics network.

You will mentor agents, ensure policy compliance, and work with the manager on staff development, audits, and KPI tracking in a fast-paced, team-oriented environment.

Qualifications

• Proven leadership attitude and background.
• Excellent interpersonal and communication skills.
• Fluent in English with strong written and verbal abilities.

Responsibilities

• Review and support with day-to-day quotations.
• Allocate workloads within team to ensure smooth operations during peak activity.
• Monitor workboards to ensure internal KPIs are met and data entry is timely.
• Build and maintain strong relationships with customers, service providers, and Expeditors network.
• Assist in retention calls and document customer reviews in CRM.
• Oversee and ensure compliance with Expeditors Operational Process Standards.
• Mentor agents and lead agents, promoting a positive team attitude.
• Support manager with staff development and gap analysis.

Skills

Leadership

Communication

Analytical

Multi-tasking

Teamwork

Detail-oriented

Education

High School Degree or equivalent

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Tasks and Duties

This section lists job-specific tasks and duties, such as the ones listed below,that are completed on a regular basis by the employee as noted in the TransconOperational Performance Standards .Click on the link to the performance standards to view more details for each task.

Review and support with day-to-day quotations

Allocateworkloadswithin team to ensure smooth operations during peak activity or staff absence

Monitor workboards to ensure internal KPI’s are mete.g.timelydata entry

Build andmaintainstrong relationships with customers, serviceprovidersand the Expeditors network.

Assistin retention calls and complete customer reviews with your regular customers to document in the CRM

MonitorinvoicingandBNP report where needed

Proactively communicate withtheteam to ensure continuous awareness and understanding of policies and regulations

Be a guide for the team - mentor agents, lead agentsand ensure that positive attitude ismaintainedwithin the team

Be continuously open and positiveto implementing new system changes and enhancements withtheteam

Oversee and ensure compliance with Expeditors Operational Process Standards

Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.

Assist the Manager with key staff with goal setting and monitoring development.

Audits all new accounts and follow up on responsibilities ofagentsto ensure that customer needs have been met.

Support the manager and or sales department where needed.

Other tasks/duties asdeemedappropriate byyour management team.

Physical Demands

Use of standard office equipment- computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

Write with pencil/pen/marker

Functions performed primarily while seated at desk

Qualifications

4 years of industry specific knowledge

Inventory management and accounting knowledge

Self-reflecting and open to feedback

Proven leadership attitude and background

Effective interpersonal skills, including proven abilities to listen,comprehend, effectively communicate clearly and concisely to obtain positive results.

High School Degree or equivalent required

Passed background check

Must be 18 years of age or older

Must be legally authorized to work in the United States

Must not require future sponsorship for employment Visa

Must have the ability to work overtime in support of department needs

Fluent in English, both written and verbal

Ability to multi-task and prioritize throughout the workday whileremainingfocused and organized

Demonstrated ability to be pro-active in thought and action

Analytical with strong attention to detail

Effective interpersonal skills, including proven ability to listen,comprehend, effectively communicate clearly and concisely to obtain positive results

Ability to work independently and in a collaborative team environment

Willing to pitch in and help on last minute projects orassistteam members

Excellent written, verbal, and interpersonal communication skills.

Comfortable with numbers and basic mathematical skills

Has a demonstrated strong work ethic, and reliability

Comfortable working in a professional business environment

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus