Transcon Agent

Expeditors; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Employee stock purchase plan

Training and development

Growth opportunities

Referral bonus

Job summary

Expeditors in Austin, TX is seeking a logistics support associate to ensure smooth freight flow and accurate data entry. The role emphasizes customer service, timely tracking, and billing coordination in a fast-paced environment.

Ideal candidates have 6 months to 1 year of related experience, fluent English, and basic Excel/Word skills. Hazardous materials certification is a plus, with opportunities for growth within our global network.

Qualifications

• 6 months to 1 year related experience and/or training
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including the ability to listen and communicate clearly
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet service standards
• Contribute and maintain good relationships with suppliers
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs

Skills

Interpersonal skills

Proactive

Organizational skills

Ocean documentation

Fluent in English

Communication

Education

Hazardous Materials certification

Tools

Excel

Word

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times?
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus