Domestic Operations Agent

Expeditors International; Kent (WA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

401(k) Matching

ESPP

Health Savings Account

Life and Disability Insurance

Parental Leave

Training & Education Assistance

Job summary

Expeditors International in Kent, WA is seeking a Transcon Coordinator responsible for ensuring timely freight movement and accurate data entry, while delivering exceptional customer service in the TRANSCON department. You will track and trace Transcon shipments, coordinate with clients and suppliers, and ensure compliance with internal procedures and government regulations.

The role emphasizes KPI attainment, process improvements, and collaboration across teams.

Qualifications

• Expeditors’ Company Policies and Procedures.
• Basic local regulatory knowledge for compliance.
• Global Logistics Industry knowledge.
• Hazardous materials certification (preferred).
• Proactive, organized approach to work.
• Strong interpersonal and clear communication abilities.
• Positive and helpful attitude.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and trace Transcon files and reporting.
• Use export TransconWorkflow on daily basis.
• Ensure accurate and timely client and vendors billing.
• Ensure delivery of freight and timely clearance when applicable.
• Interact with our customers in arranging their Transcon shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers' standard operating procedures are in place and updated in the DLSOPs.
• Meet KPI standards in accordance with the Company’s procedures.
• Network communications, timely responses to emails and requests (internal and external).
• Escalation of problems to management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Skills

Proactive

Organizational skills

Interpersonal skills

Communication

Active listening

Education

Hazardous materials certification

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Summary Description:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department

Tasks and Duties:

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and trace Transcon files and reporting

Use export TransconWorkflow on daily basis

Ensure accurate and timely client and vendors billing

Ensure delivery of freight and timely clearance when applicable

Interact with our customers in arranging their Transcon shipments, meeting customer service standards

Contribute to maintain good relationships with suppliers

Meet compliance at all times to regulations internal and external in accordance with government regulations

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers' standard operating procedures are in place and updated in the DLSOPs

Meet KPI standards in accordance with the Company’s procedures

Network communications, timely responses to emails and requests (internal and external)

Escalation of problems to management when necessary

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Knowledge:

Expeditors’ Company Policies and Procedures

Basic local regulatory knowledge for compliance

Global Logistics Industry knowledge

Hazardous materials certification (preferred)

Skills:

Proactive, strong organizational skills.

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Behaviors:

Positive and willing to help attitude

Additional Information

Expected Salary: $26-$29/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.