Transcon Agent, Inbound

Expeditors; Leyden Township (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors is hiring for an Operations role in the United States, focusing on domestic shipments, appointment handling, GPS tracking, and ensuring shipments have the correct events in files.

This role emphasizes strong customer service, communication, and Excel/OneNote skills, with KPI-driven performance and yearly training requirements. Growth opportunities exist within Expeditors.

Qualifications

• Six months to one year related experience in Domestic operations.
• Excellent oral and written communication skills.
• A proven history of providing exceptional customer service at all levels.
• Excellent organizational skills, time management skills in addition to a professional attitude.
• Great attitude and background based on compliments from customers and coworkers.
• Strong MS Office skills including Excel, and OneNote.

Responsibilities

• Create Import files and manage related data.
• Understand and use the Transcon DDL workflow to ensure shipments have proper events.
• Request appointments for shipments delivering to Consignees and update statuses.
• Dispatch shipments timely based on arrival and appointment.
• Ensure GPS loads and truck monitoring with proper paperwork and GPS units.
• Adhere to procedures and escalate problems to Management when necessary.

Skills

Customer service

Communication

MS Office

Excel

Time management

Tools

Transcon DDL workflow

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Operations:

• Knowledge to create Import files.
• Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files.
  • Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed.
    • SFS/CVC no APR
  • Ensure to update appointment once confirmed.
    • APR no APT
  • Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival.
    • ADD/AFD no EDL/APT
  • Dispatch shipments timely based on arrival and appointment.
    • APT/RDL no ESD
    • TBS/DOP no ESD
• GPS loads and truck monitoring
  • Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up.
  • Ensure all HAWB’s and shipments are loaded on the correct trucks
• Adherence to procedures as outlined in DLSOPS for customers.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Meet KPI standards in accordance with the Company’s procedures.
• Must meet 52 hours of training yearly.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Attend branch meetings and accumulate required number of training hours.

Qualifications

Qualifications, Experience and Education Requirements

• Six months to one year related experience in Domestic operations.
• Operations/Industry Knowledge preferred
• Excellent oral and written communication skills
• A proven history of providing exceptional customer service at all levels
• Excellent organizational skills, time management skills in addition to a professional attitude
• Great attitude and background based on compliments from customers and coworkers
• Strong MS Office skills including Excel, and OneNote

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• The position pays $20.00-$28.00 per hour based on education and experience