Transactions Specialist IV: AI-Driven Ops & Mentorship

JPMorgan Chase & Co.; City of Binghamton (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Transactions Specialist IV to manage customer accounts, handle inquiries, and oversee transaction processing with an emphasis on accuracy and efficiency.

You will apply AI and automation to streamline processes, and mentor junior team members to build a strong, collaborative unit. The role requires readiness to handle non-routine issues, stay current with market products and regulations, and work in a structured, client-focused environment.

Qualifications

• Baseline knowledge of transaction management including processing, clearing, servicing, and settling transactions.
• Ability to apply AI and automation in a transactional environment.
• Strong communication skills with experience in coaching and mentoring junior staff.
• Developing proficiency in market products, industry practices, and regulations.

Responsibilities

• Process, clear, and service transactions, adhering to procedures and high quality standards.
• Leverage AI and automation to optimize transaction processes and customer experience.
• Resolve non-routine transactional issues by applying policies and coordinating with other departments.
• Coach and mentor junior roles to foster a collaborative environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations.

Skills

Transaction management

AI & automation

Coaching & mentoring

Communication skills

Regulatory awareness

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking a Transactions Specialist IV to manage customer accounts, handle inquiries, and oversee transaction processing with an emphasis on accuracy and efficiency.

You will apply AI and automation to streamline processes, and mentor junior team members to build a strong, collaborative unit. The role requires readiness to handle non-routine issues, stay current with market products and regulations, and work in a structured, client-focused environment.