AI-Driven Transactions Specialist IV – Mentor & Optimize

JPMorganChase; City of Binghamton (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in the United States is seeking a Transactions Specialist IV to manage customer accounts and process transactions with accuracy, leveraging AI and automation to improve service.

You will coach junior staff, resolve non-routine issues, and stay current on market practices and regulations to ensure compliant, efficient transaction management. Schedule may include non-traditional hours; strong communication is essential.

Qualifications

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions.
• Demonstrated ability to apply artificial intelligence and automation technologies in a transactional environment.
• Strong communication skills and experience in conflict management as well as coaching and mentoring, with a focus on developing junior roles within a team.
• Developing proficiency in understanding and navigating market products, industry practices, and regulations.
• Demonstrated ability to handle non-routine transactional issues, leveraging policies and procedures to devise solutions.
• High school diploma or GED required.

Responsibilities

• Process, clear, and service transactions, adhering to established procedures and ensuring high-quality standards, including the extraction and verification of checks and remittances.
• Utilize knowledge of artificial intelligence and automation technologies to optimize transaction processes and enhance customer experience.
• Assist in resolving non-routine transactional issues by leveraging advanced knowledge of policies and procedures, and interfacing with other departments to research and resolve inquiries.
• Contribute to team development by providing coaching and mentoring to junior roles, fostering a collaborative and inclusive environment.
• Maintain up-to-date knowledge of market products, industry practices, and regulations to ensure smooth operation of transaction management.

Skills

Transaction management

AI & automation in transactions

Communication and mentoring

Regulatory knowledge

Education

High school diploma or GED

Job description

JPMorganChase in the United States is seeking a Transactions Specialist IV to manage customer accounts and process transactions with accuracy, leveraging AI and automation to improve service.

You will coach junior staff, resolve non-routine issues, and stay current on market practices and regulations to ensure compliant, efficient transaction management. Schedule may include non-traditional hours; strong communication is essential.