Transaction Management Ops Consultant

Bank of America; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America Trade Support Manager in the United States oversees the middle office Trade Support team and ensures timely settlement of equity and fixed income transactions.

The role leads initiatives to improve client service, reduce risk, and enhance straight-through processing, collaborating with traders, technology teams, and control partners to deliver reliable operations.

Qualifications

• 3 years of experience in an investment operations role supporting trade related functions or equivalent
• Exhibits excellent judgment and decision making skills
• Collaborative mindset with an ability to partner with others to address exceptions
• Intellectually curious with a desire to identify and implement innovation
• Strong verbal and written communication skills
• Extremely detail oriented
• Ability to work under pressure and balance multiple assignments
• High personal standards of conduct and integrity
• Career oriented teammate seeking to grow within the organization
• Solid understanding of fixed income and equity investments (including options)
• Team player that is able to learn other tasks and operations

Responsibilities

• Daily escalation point for exceptions involving trading, custodian banks, brokers and fund accounting
• Oversight of trade matching, affirmation and the delivery of security transactions to custodian banks and interested parties
• Leading department initiatives and projects that enhance client service, improve straight through processing and reduce risk
• Working with technology and business partners to create business cases, secure funding and implement to production on mutually agreed upon schedules
• Developing positive relationships with all internal and external contacts
• Reviewing and updating department procedures and policies
• Ensuring all Trade Support Service Level Agreement's are adhered to
• Ensuring compliance to all levels of audit and compliance (laws, rules and regulations)

Skills

Risk Management

Written Communications

Active Listening

Attention to Detail

Critical Thinking

Oral Communications

Problem Solving

Adaptability

Collaboration

Prioritization

Tools

Charles River

Bloomberg

OMGEO

CTM

Oasys

PACE

TradeWeb

MarketAxess

Job description

Bank of America Purpose and Culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end‑to‑end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive‑level reports and presentations.

LOB Description :

The Trade Support Manager oversees the middle office Trade Support team and provides ongoing training and guidance to teammates. The Trade Support manager will be responsible for providing daily oversight of the trading and operational support to Private Bank. The Manager endorses the timely and accurate delivery and settlement of Equity and Fixed Income security transactions. The manager will lead projects and initiatives that elevate client service, mitigate risk and to create operational efficiency. This role interacts regularly with traders, portfolio managers, technology teams, control partners and auditors.

Responsibilities

• Daily escalation point for exceptions involving trading, custodian banks, brokers and fund accounting
• Oversight of trade matching, affirmation and the delivery of security transactions to custodian banks and interested parties
• Leading department initiatives and projects that enhance client service, improve straight through processing and reduce risk
• Working with technology and business partners to create business cases, secure funding and implement to production on mutually agreed upon schedules
• Developing positive relationships with all internal and external contacts
• Reviewing and updating department procedures and policies
• Ensuring all Trade Support Service Level Agreement's are adhered to
• Ensuring compliance to all levels of audit and compliance (laws, rules and regulations)

Required Qualifications

• 3 years of experience in an investment operations role supporting trade related functions or equivalent
• Exhibits excellent judgment and decision making skills
• Collaborative mindset with an ability to partner with others to address exceptions
• Intellectually curious with a desire to identify and implement innovation
• Strong verbal and written communication skills
• Extremely detail oriented
• Ability to work under pressure and balance multiple assignments
• High personal standards of conduct and integrity
• Career oriented teammate seeking to grow within the organization
• Solid understanding of fixed income and equity investments (including options)
• Team player that is able to learn other tasks and operations

Desired Qualifcitaions

• Technical competence on Trade Support best practices
• Experience with Charles River, Bloomberg, OMGEO, CTM, Oasys, PACE, TradeWeb, MarketAxess a plus

Skills

• Risk Management
• Written Communications
• Active Listening
• Attention to Detail
• Critical Thinking
• Oral Communications
• Problem Solving
• Adaptability
• Collaboration
• Prioritization

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift: 1st shift (United States of America)

Hours Per Week: 40