Transaction Management Ops Analyst | SBL and 529 Account Servicing

Bank of America; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Bank of America is hiring for an in-office role in Jacksonville to support moderately complex account transactions and client service. You will reconcile, process, and resolve issues while maintaining adherence to guidelines and risk controls.

Training and collaboration with teammates are emphasized. The role focuses on quality service, operational efficiency, and supporting internal partners and external clients in a fast-paced environment.

Qualifications

• Minimum 2 years of experience executing operational processes
• Experience using Excel and data analysis to support reporting
• Experience handling high-volume workflows and meeting service levels
• Experience resolving operational exceptions with process controls

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact
• Responds to moderately complex client inquiries via multiple channels
• Analyzes and resolves moderately complex transactions requiring escalation
• Identifies risks and suggests process improvements across operations

Skills

Attention to Detail

Customer Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures


• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service


• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions


• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

• Attention to Detail


• Customer and Client Focus


• Oral Communications


• Prioritization


• Problem Solving


• Account Management


• Analytical Thinking


• Coaching


• Written Communications


• Mentoring


• Research


• Result Orientation

Line of Business Job Description:

This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Responsibilities:

• Performs a review and validation of transaction requests and supporting documentation and resolves any gaps, then executes moderately complex transaction processing according to the established guidelines and procedures.


• Researches and resolves regulatory risk points, data discrepancies or missing documentation errors received via reports or requests, according to the established guidelines and procedures, and engaging support partners as needed.


• Responds to requestor and internal partner inquiries related to account servicing, transaction status, or documentation requirements and escalates more challenging issues to leadership as needed.


• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units.

Required Qualifications:

• Minimum of 2 years of experience executing operational processes following established procedures, service levels, and control requirements


• Minimum of 1 year of experience using multiple systems and applications to complete operational tasks accurately and efficiently


• Experience reviewing operational transactions, financial activity, or client documentation for accuracy, completeness, and compliance with established requirements


• Experience managing high-volume workflows and consistently meeting established service level expectations


• Experience researching and resolving operational exceptions, discrepancies, or escalated issues while adhering to established controls and risk management practices


• Experience using Microsoft Excel to analyze data, reconcile information, or support operational reporting by using v-lookup, pivot tables etc.


• Experience in general accounting and financial reporting principles

Desired Qualifications:

• Experience confirming financial, operational, or client data for accuracy and completeness.


• Experience collaborating with cross-functional partners to resolve issues and support business initiatives.


• General Knowledge of Wealth Management, retirement, lending, or investment products

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

40