Transaction Management Ops Consultant

Bank of America; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a Senior Operations Specialist within Global Equity Operations in Charlotte. You will own end-to-end resolution of complex client issues, drive trade processing across the lifecycle, and partner with technology, risk, finance and front office to deliver strategic solutions.

You will lead cross-functional initiatives, manage stakeholder expectations, and prepare executive-level reporting to support risk management and operational excellence in a fast-paced environment.

Qualifications

• 2 years of direct client facing communication experience.
• 2 years of experience with trade processing, matching, allocations and settlement.
• Experience developing VBA and automated solutions for trade lifecycle workflows.
• Knowledge of major market infrastructure vendors: OMGEO CTM, NYFIX, Traiana, Fidessa, UI PATH, Alteryx, TALBEAU.
• Experience leading a team and managing strategic initiatives.

Responsibilities

• Lead end-to-end resolution of complex client issues with high monetary risk.
• Drive execution of complex financial and non-financial client transactions.
• Support process improvements and initiatives across multiple stakeholders.
• Prepare executive-level reports and presentations for senior management.
• Coordinate implementation activities across Operations, Technology, Risk, Compliance, Finance, and Front Office.

Skills

Client facing communication

Trade processing

VBA automation

Project management

Stakeholder management

Analytical thinking

Tools

OMGEO CTM

NYFIX

TRAIANA

Fidessa

UI PATH

ALTERYX

TALBEAU

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.

LOB Job Description:

The Strategic Initiatives team within Global Equity Operations is responsible for driving transformational change across the Institutional Trade Processing organization. This role serves as a key partner to Operations, Technology, Front Office, Risk, Compliance, Finance, and Industry Utilities to design and implement strategic solutions that improve operational efficiency, strengthen controls, reduce risk, and enhance the client experience.
The successful candidate will lead complex cross-functional initiatives impacting the institutional equity trade lifecycle, including trade capture, allocations, affirmations, matching, settlement, inventory management, exception processing, and regulatory compliance. The role requires a combination of strategic thinking, project management, operational expertise, and strong stakeholder management skills.
The candidate will play a critical role in delivering operational transformation initiatives, supporting regulatory and market structure changes, driving automation opportunities, and ensuring the organization remains scalable and resilient in an evolving marketplace.

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions
• Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates written procedures to ensure accuracy
• Supports operational team projects and production of executive-level reports and presentations for senior management as needed
• Lead strategic initiatives supporting the Institutional Trade Processing organization across global equity markets.
• Partner with Technology teams to define business requirements and deliver operational improvements, automation solutions, and system enhancements.
• Identify opportunities to improve Straight Through Processing (STP), reduce manual intervention, and mitigate operational risk.
• Manage large-scale projects associated with regulatory change, market structure developments, settlement modernization, and industry initiatives.
• Conduct end-to-end reviews of operational workflows to identify process gaps, control weaknesses, and efficiency opportunities.
• Develop business cases, project plans, executive presentations, and progress reporting for senior management.
• Coordinate implementation activities across Operations, Technology, Risk, Compliance, Finance, and Front Office stakeholders.
• Drive adoption of strategic solutions and oversee change management efforts across impacted organizations.
• Support initiatives involving institutional trade capture, allocations, affirmations, CTM, matching, settlements, inventory management, and exception processing.
• Monitor key performance indicators and operational metrics to measure initiative success and identify areas for continued improvement.
• Participate in industry working groups and engage with market utilities, custodians, vendors, and broker-dealers regarding emerging market developments.
• Support audit, compliance, regulatory, and risk remediation efforts through strategic process improvements and control enhancements.
• Provide leadership during issue resolution, operational events, and implementation activities to ensure successful delivery and minimal business disruption.

Required Qualifications:

• 2 years of direct client facing communication experience.
• 2 years of experience and extensive knowledge of trade processing, trade matching, affirmations, allocations, settlement, and market infrastructure.
• Experience developing and delivering VBA & Automated solutions to trade lifecycle workflows
• Knowledge of key industry vendors and platforms: OMGEO CTM, NYFIX, TRAIANA, Fidessa, UI PATH, ALTERYX, TALBEAU
• Experience leading a team and developing high performing team members
• Strong understanding of the global markets equity trade lifecycle from execution through final settlement.
• Experience managing strategic initiatives, transformation programs, or process improvement projects within Capital Markets Operations.
• Strong project management, organizational, and execution skills with demonstrated ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with the ability to present effectively to senior leadership audiences.
• Strong analytical and problem-solving skills with a focus on risk identification and process optimization.
• Ability to build relationships and influence stakeholders across Operations, Technology, Front Office, Risk, Compliance, and Finance organizations.
• Self-motivated and capable of operating independently in a fast-paced environment.
• Experience preparing executive-level reporting, business cases, and strategic recommendations.
• Knowledge of DTCC, DTC, NSCC, CTM, Omgeo, settlement platforms, and market infrastructure preferred.
• Familiarity with regulatory and industry initiatives impacting global equity markets, including settlement cycle changes and market structure reform.
• Proficiency with data analysis, process mapping, and operational performance reporting

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Promotes a culture of accountability, risk awareness, continuous improvement, and client focus.
• Believes in the value of diversity and inclusion to better reflect, connect with, and serve clients and employees around the world.
• Demonstrates intellectual curiosity and a commitment to continuous learning in evolving markets and technologies.
• Acts as a role model for partnership, integrity, leadership, and operational excellence.

Skills:

• Risk Management
• Written Communications
• Active Listening
• Attention to Detail
• Critical Thinking
• Oral Communications
• Problem Solving
• Adaptability
• Collaboration
• Prioritization

Shift:

1st shift (United States of America)

Hours Per Week:

40