Transaction Management Ops Analyst

Bank of America; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Bank of America is seeking a detail-oriented Operations Associate to perform moderately complex transaction processing, reconciliation, and client support. You will work with internal partners and external clients, ensuring accuracy, timeliness, and control across trade flows and settlement tasks.

The role requires 1–3 years in Financial Services, strong communication skills, and proficiency in Excel/Word/Access.

Qualifications

• 1-3 years of Financial Services experience.
• Ability to multi-task under pressure.
• Strong PC skills with Microsoft Office.
• Excellent written and verbal communication.
• Interpersonal skills must be strong and team oriented.
• Time management and prioritization abilities.
• Proactive and innovative processing solutions.

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines.
• Responds to moderately complex client inquiries via multiple channels to support efficiency and service.
• Responsible for analysis and resolution of moderately complex transactions requiring escalations and exceptions.
• Proactively identifies risk and opportunities for process improvements based on impact to other units.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB Job Description

The department is responsible for providing services essential for completing the trade life cycle and servicing client/front office needs. The members of this team are required to ensure timely and accurate research and resolution of equity trade breaks as well as managing trade flows from front end to back end systems. They also work closely with the firm's internal and external clients throughout the organization, including front office, operational staff, Technology, Compliance, Legal, project managers, and various business units. Excellent communication and client service skills are a must as the associate will interact with traders, sales, clients and client service representatives throughout most of the day.

Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Qualifications

• 1-3 years of Financial Services experience
• Ability to multi-task and operate under high pressured situations.
• Strong PC and Microsoft skills (Excel, Word, Access, etc.).
• Excellent communication skills both verbal and written.
• Interpersonal skills must be very strong and team player.
• Must have a keen ability to efficiently manage time and priorities.
• Must be able to bring proactive and innovative business processing solutions to completion within deadlines and with minimal risk to the organization.

Desired Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Prior Clearing (P&S) or trade support experience with Equity, Fixed Income, Options or all three. Background / education in data science and ability to interpret data for change/improvements.

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift

1st shift (United States of America)

Hours Per Week

40