Transaction Management Ops Analyst

Bank of America; Addison (IL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Bank of America in Addison, IL is seeking an operations professional to support securities settlement and custody processing. The role focuses on reconciliation, settlement, and asset movement, ensuring accuracy and timeliness while meeting risk controls.

You will handle inquiries from internal partners and clients, resolve discrepancies, and learn the end-to-end process flow within the team. This position is a full-time, 40-hour workweek in an in-office setting with career growth opportunities.

Qualifications

• 3+ months experience in an operational role supporting corporate action or investment income activity
• Strong attention to detail and ability to manage high-volume transactional workloads within defined timelines
• Basic understanding of securities and markets
• Ability to follow established procedures and controls to ensure compliance and mitigate financial and operational risk
• Awareness of audit expectations, documentation requirements, and control environments
• Proficiency in Microsoft Excel (e.g., pivot tables, data analysis, trend reporting) for reporting and process improvement

Responsabilités

• Performs a reconciliation and accuracy assessment of transaction reports, settlement records, and asset movement requests and resolves any gaps, then initiates settlement or asset transfer fulfillment according to the established guidelines and procedures.
• Researches and resolves transaction discrepancies, settlement breaks, and corporate action exceptions received via system alerts, workflow queues, or partner notifications, according to the established guidelines and procedures, and engaging support partners when needed.
• Responds to internal business partners and external client inquiries related to trade settlement, asset transfers, and corporate action events via email, phone, and workflow tools and escalates more challenging issues to leadership as needed.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Connaissances

Attention to Detail

Customer Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Numerical Reasoning

Outils

Microsoft Excel

Description du poste

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB Description:

Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity.
Upon the receipt of investment income or corporate action payment, the Private Bank Investment Income and Corporate Actions team ensures the activity posts correctly to client accounts. Once the activity has posted, the team manages the transaction to ensure accuracy and timeliness. These activities are performed when securities held in client accounts receive investment income or corporate action payments.

Responsibilities:

• Performs a reconciliation and accuracy assessment of transaction reports, settlement records, and asset movement requests and resolves any gaps, then initiates settlement or asset transfer fulfillment according to the established guidelines and procedures.
• Researches and resolves transaction discrepancies, settlement breaks, and corporate action exceptions received via system alerts, workflow queues, or partner notifications, according to the established guidelines and procedures, and engaging support partners when needed.
• Responds to internal business partners and external client inquiries related to trade settlement, asset transfers, and corporate action events via email, phone, and workflow tools and escalates more challenging issues to leadership as needed.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Required Qualifications:

• 3+ months experience in an operational role supporting corporate action or investment income activity.
• Strong attention to detail and ability to manage high-volume transactional workloads within defined timelines
• Basic understanding of securities and markets
• Ability to follow established procedures and controls to ensure compliance and mitigate financial and operational risk
• Awareness of audit expectations, documentation requirements, and control environments
• Proficiency in Microsoft Excel (e.g., pivot tables, data analysis, trend reporting) for reporting and process improvement

Desired Qualifications:

• Demonstrated ability to reconcile transaction reports, settlement records, and asset movement requests with a high level of accuracy
• Experience performing detailed reviews to identify gaps and ensure completeness prior to settlement or transfer execution
• Basic understanding of Corporate Actions
• Experience mitigating operational risks related to transaction processing

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation
• Numerical Reasoning

Shift:

1st shift (United States of America)

Hours Per Week:

40