Managed Account Trading Operations Analyst

Bank of America; Jacksonville (FL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America, based in Jacksonville, FL, is seeking a Managed Account Trading Operations Analyst to oversee trade execution, client allocations, and corporate actions for client accounts. You will work in a robust control environment to book trades accurately and escalate issues when needed.

You will analyze data, generate daily statistics, and support quality assurance while collaborating with Investment Managers and Financial Advisors to ensure timely processing and risk mitigation in a

Qualifications

• 2+ years in broker-dealer operations or GWIM Service Operations
• Experience leading in an operational environment
• Ability to present clearly and grammatically in writing and speech
• Strong Excel skills including formulas, macros, pivot tables
• Self-motivated, proactive with minimal supervision

Responsibilities

• Perform transaction processing and reconciliation with medium to high monetary impact
• Respond to client inquiries to support efficiency and service
• Analyze and resolve moderately complex transactions with escalation
• Identify risks and propose process improvements
• Support daily workflow and quality assurance routines

Skills

Attention to Detail

Customer Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Tools

Microsoft Word

Excel

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

LOB Description

As a Managed Account Trading Operations Analyst, the individual will be responsible for monitoring workflow and ensuring daily team deadlines are achieved for trade execution, booking client allocations and completing voluntary corporate action elections for client accounts managed Investment Managers. All processes associated with the team workflow are performed within a robust control environment and the Analyst will ensure trades that are executed by Investment Managers are booked timely and accurately to client accounts while identifying and eliminating risks by proactively monitoring workflow, serving as quality assurance and escalating issues as appropriate while engaging the right leaders and partners. What you'll do:

• Ensure trades that are executed by Financial Advisors (FAs) / Investment Managers are booked timely and accurately to client accounts
• Eliminate risks by proactively monitoring workflow, serving as quality control and escalating issues as appropriate while engaging the right leaders and partners
• Serve as or assist the trade allocation subject matter expert to problem‑solve complex/escalated issues and provide training and support to the processors
• Pull reports, analyze data and place data in a usable format for dialogue and decision‑making including daily statistics and metrics for Single Process Inventory Document and summarize team issues in a logical easy to read manner
• Support quality assurance routines as needed depending on volumes.

Required Qualifications

• Minimum two years of experience working in broker dealer operations with knowledge of common operational issues, controls and quality assurance (QA)
• Prior experience serving as lead in an operational environment or currently working as a consistently high performing GWIM Service Operations Representative
• Must be able to give clear effective examples of past successes in teamwork, use of analytical skills, time and organizational self-management, flexibility to a changing environment and ability to work in a fast paced deadline-driven environment.
• Intermediate experience with Microsoft Word and Excel to include formulas, running saved macros and pivot tables
• Proven experience with presenting and writing information clearly, concisely and grammatically correct
• Demonstrated experience with effectively reviewing documents/information and quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions
• Self‑motivated, proactive and able work with minimal supervision

Desired Qualifications

• Prior trade support experience
• Series 7 license
• Experience with Managed Products

Shift & Hours

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency

Pay Transparency details US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay range $25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible.

Benefits

Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency