Transaction Management Operations Team Lead - Investment and Monetary Controls

Bank of America; South Dakota; On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a detail-oriented operations professional to oversee collateral processing and transaction handling. The role involves supervising a team, coaching members, and ensuring accurate, timely execution across multiple systems.

Responsibilities include QA, risk awareness, and escalation to leadership when issues arise, with a focus on process integrity and compliance.

Qualifications

• Overseeing the work of team members.
• Performing transaction research for accuracy and regulatory compliance.
• Coaching others to meet quality expectations.
• Managing high-volume workflows and meeting SLAs.
• Escalating issues to senior management when needed.
• Understanding end-to-end process flow and controls.

Responsibilities

• Manages team workflow across systems for collateral/Executive Equity Services transactions.
• Coaches staff to review accuracy, collateral availability, approvals, and documentation.
• Monitors daily volumes and service levels; escalates capacity or risk as needed.
• Conducts QA reviews and provides feedback for brokerage/collateral transactions.
• Researches complex operational and client-related issues to drive resolution.
• Supports audits and risk actions, identifying process gaps for remediation.
• Shows understanding of end-to-end process flow and upstream/downstream impacts.

Skills

Team leadership

Quality assurance

Coaching

Regulatory compliance

Risk management

Excel proficiency

Tools

Excel

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for overseeing the day‑to‑day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Line of Business Description:

Upon receipt of a collateral or transaction request, the Collateral Monitoring team ensures requests are reviewed for accuracy and available collateral. Once the review is complete, the team manages the execution or return of the transaction to help ensure client assets are handled correctly.

Responsibilities

• Manages team workflow and executes the processing across multiple systems, overseeing the intake, routing, review, and completion of collateral and Executive Equity Services transaction requests to ensure correct and prompt processing or return of transactions
• Provides coaching to influence performance and ensure the team correctly reviews transaction requests for accuracy, collateral availability, approvals, and documentation requirements, while addressing employee questions, documenting performance concerns or gaps in the process and escalating to leadership
• Monitor team‑level and personally assigned daily volumes, service levels, and performance metrics to ensure collateral reviews, transaction approvals, and updates are completed within the required time limit, escalating capacity or risk concerns as needed
• Conducts quality assurance reviews and provides feedback on failures as part of routine supervisory approvals for brokerage and collateral transactions, ensuring requests meet established guidelines before execution or return
• Researches complex operational and client‑related requests, issues, and escalations, including collateral call discrepancies, insufficient collateral, or transaction exceptions, to find root cause and support resolution
• Supports risk management and audit processes, including identifying process gaps, escalating potential control issues, supporting corrective actions, and helping with exam and audit preparation related to collateral and transaction processing
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

Required Qualifications

• Minimum 2 years of experience overseeing the work of team members
• Minimum 2 years of experience finding numerical discrepancies, performing transaction research and ensuring accuracy, completeness and regulatory compliance, while providing guidance to team members on proper client service standards
• Minimum 1 year of experience coaching others to meet or exceed quality expectations and performance benchmarks
• Demonstrated success, individually or as a team leader, in managing high‑volume workflows, prioritizing assignments for team members, and consistently meeting service level agreements
• Ability in Microsoft Excel functions such as pivot tables, VLOOKUP, correct data labeling, interpretation of information, and execution of provided macros
• Experience with escalating potential issues to senior management

Desired Qualification

Experience with weal