Transaction Management Operations Team Lead - Investment and Monetary Controls

Bank of America; Pennington (NJ); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking an operations professional to oversee daily transaction processing and lead a team to ensure accurate, timely service across multiple systems. The role emphasizes coaching, quality control, and collaboration with cross‑functional partners.

The position requires managing high‑volume workflows, meeting SLAs, and strong Excel capabilities, with eligibility for onsite work in NJ. A focus on risk, controls, and client service is essential.

Qualifications

• Minimum 2 years overseeing the work of team members.
• Minimum 2 years of experience finding numerical discrepancies and ensuring accuracy and regulatory compliance.
• Minimum 1 year of experience coaching others to meet quality and performance benchmarks.
• Experience managing high‑volume workflows and meeting SLAs.
• Proficiency in Excel functions and data interpretation.
• Experience escalating issues to senior management.
• Desirable: wealth management client service, collaboration with cross‑functional partners.

Responsibilities

• Oversee day‑to‑day transaction processing across multiple systems.
• Coach the team to ensure accuracy, collateral availability, and documentation.
• Monitor volumes, service levels, and performance metrics; escalate capacity or risk.
• Conduct QA reviews and provide feedback to ensure adherence to guidelines.
• Investigate complex operational and client issues, root cause, and resolution.
• Support risk management and audit processes; assist in exam preparations.
• Understand end‑to‑end process flow and upstream/downstream impacts.

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Written Communications

Account Management

Analytical Thinking

Coaching Mentoring

Research

Result Orientation

Numerical Reasoning

Tools

Microsoft Excel

Pivot Tables

VLOOKUP

Macros

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for overseeing the day‑to‑day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service.

Responsibilities

• Manages team workflow and executes the processing across multiple systems, overseeing the intake, routing, review, and completion of collateral and Executive Equity Services transaction requests to ensure correct and prompt processing or return of transactions
• Provides coaching to influence performance and ensure the team correctly reviews transaction requests for accuracy, collateral availability, approvals, and documentation requirements, while addressing employee questions, documenting performance concerns or gaps in the process and escalating to leadership
• Monitor team‑level and personally assigned daily volumes, service levels, and performance metrics to ensure collateral reviews, transaction approvals, and updates are completed within the required time limit, escalating capacity or risk concerns as needed
• Conducts quality assurance reviews and provides feedback on failures as part of routine supervisory approvals for brokerage and collateral transactions, ensuring requests meet established guidelines before execution or return
• Researches complex operational and client‑related requests, issues, and escalations, including collateral call discrepancies, insufficient collateral, or transaction exceptions, to find root cause and support resolution
• Supports risk management and audit processes, including identifying process gaps, escalating potential control issues, supporting corrective actions, and helping with exam and audit preparation related to collateral and transaction processing
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

Required Qualifications

• Minimum 2 years of experience overseeing the work of team members
• Minimum 2 years of experience finding numerical discrepancies, performing transaction research and ensuring accuracy, completeness and regulatory compliance, while providing guidance to team members on proper client service standards
• Minimum 1 year of experience coaching others to meet or exceed quality expectations and performance benchmarks
• Demonstrated success, individually or as a team leader, in managing high‑volume workflows, prioritizing assignments for team members, and consistently meeting service level agreements
• Ability in Microsoft Excel functions such as pivot tables, VLOOKUP, correct data labeling, interpretation of information, and execution of provided macros
• Experience with escalating potential issues to senior management
• Desired Qualification: Experience with wealth management client service, financial industry, regulations and/or operations
• Desired Qualification: Experience collaborating with cross‑functional partners, such as lending, credit, technology, and control teams, to resolve issues and support business initiatives
• Coursework or work experience in operations, finance, or accounting

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Written Communications
• Account Management
• Analytical Thinking
• Coaching Mentoring
• Research
• Result Orientation
• Numerical Reasoning

Eligibility and Working Conditions

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift Details

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay and Benefits

Pay Transparency details US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay range $28.62 - $38.70 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay This role is compensated with a base salary and is not incentive eligible.

Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Company Culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Partnering Locally: Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact: Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion: Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values: Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency